Location: We have a blended work to your diary approach where we flex where, when and how we work, with attendance at our hub spaces 3 or 4 times a month – as project meetings and client need requires.
Role Context
The Scrum Master is responsible for facilitating and coaching one or more scrum teams within the Applications & Development function. The role supports the delivery of continuous improvement, system enhancements and new application capabilities across the application landscape, ensuring agile principles are applied effectively and consistently.
Role Purpose
- Lead and facilitate agile ceremonies across Applications & Development teams, supporting both business‑as‑usual delivery and change initiatives
- Support Product Owners and delivery leads to prioritise, refine and manage backlogs in line with business outcomes and strategic objectives
- Coach scrum teams to adopt and continuously improve agile practices, adapting approaches where necessary to maximise delivery effectiveness
- Act as a key liaison between technical teams, Product Owners, Architecture, Business Change and PMO to ensure clarity of goals, dependencies and delivery quality
- Support change, release and governance processes as part of the end‑to‑end software development lifecycle
- Constructively challenge requirements, delivery plans and proposed technical solutions to ensure they are well‑defined, achievable and aligned to standards
What you will be doing:
- Develop a strong understanding of the applications, platforms, integrations and roadmaps within the Applications & Development portfolio
- Maintain effective and consistent agile ceremonies and delivery cadence
- Create and maintain meaningful delivery metrics, dashboards and reporting
- Lead daily scrums and promote transparency around progress, risks and blockers
- Build strong, collaborative relationships with team members and stakeholders
What you will need:
A minimum of 2 years’ demonstrable experience working as a Scrum Master or in a similar agile delivery role, supporting the delivery of complex technical or service‑based solutions.
- Leading and supporting high‑performing scrum teams
- Introducing or improving agile maturity within an organisation
- Backlog management and business requirements prioritisation techniques
- Scrum and Agile principles and frameworks
- Delivery metrics, reporting and visualisation of progress and outcomes
- Azure DevOps or equivalent tooling
- Stakeholder engagement and communication across technical and non‑technical audiences
Experience with the following technologies would beneficial:
- Case management systems or low‑code platforms (e.g. Microsoft Dynamics 365 or similar)
- C#, .NET, ASP.NET
- Ability to produce high‑quality delivery and technical artefacts that demonstrate business value
- Strong written and verbal communication skills
- Ability to assess, coach and mentor teams and individuals
- Strong relationship‑building skills with colleagues, stakeholders and delivery partners
- Ability to remain objective, troubleshoot effectively and apply agile principles pragmatically