Screening Team Leader

02 Reed Specialist Recruitment Ltd; Manchester; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Annual shift allowance

Hybrid working

Comprehensive training and development

Career progression opportunities

Generous annual leave

Pension scheme

Employee assistance programme

Paid sabbaticals

Job summary

Reed Screening in Manchester is recruiting a Screening Team Leader to lead and develop a team of Screening Executives, ensuring a high-quality, compliant service for clients.

You will coach, monitor performance, ensure regulatory compliance, support audits, and drive process improvements while building strong relationships with clients and stakeholders. Hybrid work and clear progression are offered.

Qualifications

• Experience leading or developing a team.
• Strong performance management and coaching skills.
• Excellent customer service and stakeholder management experience.
• Strong organisational and communication skills.

Responsibilities

• Lead, coach and develop a team of Screening Executives.
• Monitor team performance, quality and productivity.
• Ensure compliance with regulatory, contractual and internal processes.
• Support internal and external audits.
• Drive process improvements and efficiencies.
• Build strong relationships with clients and key stakeholders.
• Support the continued growth and success of Reed Screening.

Skills

Leadership

Coaching

Customer service

Stakeholder management

Organisational skills

Communication skills

Job description

Reed is the most recognised recruitment brand in the UK, with a rich history and reputation for improving lives through work, for over 60 years. Delivering recruitment solutions with many household brands throughout the UK and globally, we find new jobs and careers for people from many different backgrounds across multiple business sectors. We look for people who enjoy an inclusive and collaborative environment, who strive for performance and celebrate team success, in a rewarding career.

Pay Range £27,375 per annum + £1,500 shift allowance

Job Description Location: New York Street, Manchester City Centre Salary: £27,375 per annum + £1,500 shift allowance Working Pattern: Full-time hybrid role. Following training, you'll alternate between one week in the office and one week from home.

Hours: Monday to Friday, 37.5 hours per week (8:00am - 4:30pm). Two late shifts every four weeks on a rotating basis (one office-based, one remote), working 12:30pm - 9:00pm

About the Role

Reed Screening is looking for a Screening Team Leader to lead and develop a team of Screening Executives, ensuring a high-quality, compliant service is delivered to clients.

This is an excellent opportunity for a people-focused leader who enjoys developing others, driving performance, and improving processes within a fast-paced operational environment.

What You'll Be Doing

• Lead, coach and develop a team of Screening Executives.
• Monitor team performance, quality and productivity.
• Ensure compliance with regulatory, contractual and internal processes.
• Support internal and external audits.
• Drive process improvements and efficiencies.
• Build strong relationships with clients and key stakeholders.
• Support the continued growth and success of Reed Screening.

What We're Looking For

• Experience leading or developing a team.
• Strong performance management and coaching skills.
• Excellent customer service and stakeholder management experience.
• Strong organisational and communication skills.
• Call centre or contact centre leadership experience is advantageous but not essential.
• Experience in screening, recruitment, compliance, vetting, or another regulated environment would be beneficial.

Why Join Reed?

• £1,500 annual shift allowance
• Hybrid working
• Comprehensive training and development
• Clear career progression opportunities
• Generous annual leave, with the option to buy additional days
• Pension scheme
• Employee Assistance Programme and wellbeing support
• Paid sabbaticals and long-service awards
• Employee discounts and retail savings
• A supportive and collaborative working environment

Recruitment Process

An initial telephone interview followed by a face-to-face interview, including competency-based questions.

If you're an enthusiastic leader looking for your next challenge, we'd love to hear from you.

Join Reed Screening and play a key role in developing high-performing teams while delivering trusted screening services to organisations across the UK.

Feel what it’s like to truly belong… All job offers are subject to satisfactory references and compliance with vetting requirements applicable to the job role.

Reed is an equal opportunities employer.

We aim to ensure that no candidate or employee receives less favourable treatment on the grounds of gender, race, disability, sexual orientation, religion or belief, age, gender identity, marital or civil partnership status, pregnancy or maternity.

We are a Mindful Employer and offer a guaranteed interview scheme for disabled applicants who meet the minimum criteria.

As a proud signatory of the Armed Forces Covenant, we welcome applications from ex-services personnel, reservists and cadets and offer a guaranteed interview for applicants who meet the minimum criteria.

We're never afraid to ask, “What’s next?” Inspiration comes from knowing the work you do really matters and, as trailblazers in our field, the value of what we do every day is obvious. We are a family business with a rich history and a purpose of improving lives through work, for people and organisations worldwide. Our inclusive and collaborative approach, combined with an unwavering belief in our long-standing core values, means that we genuinely trust and work hard for each other. We have built a dynamic culture where individual achievement is celebrated and succeeding as a team is revered. A supportive environment, where careers are developed and futures are forged. Feel what it’s like to truly belong.

Our story

In the early 1960s, Reed pioneered specialist recruitment in the UK. Seven decades on, we have become the world’s largest family-run recruitment business, with offices spanning across the UK, Europe, USA, the Middle East and East Asia. With access to the UK’s largest candidate database and expertise across 20 specialist sectors, we are committed to ensuring that people are at the heart of everything we do to ensure we fulfil our purpose: improving lives through work.