Scottish Welfare Fund Adviser

Stirling Council; Stirling; Hybrid; GBP 27,000 - 29,000; Full time

Job summary

An established industry player is seeking a dedicated Scottish Welfare Fund Processor to join their team. In this vital role, you will assess and process applications for financial assistance, ensuring fair and consistent decisions in line with national guidelines. You will work closely with vulnerable individuals, providing support in challenging circumstances. The organization values flexibility in work arrangements, offering a range of benefits including generous leave and professional development opportunities. If you're passionate about making a difference in your community, this is the perfect opportunity for you.

Benefits

30 days annual leave

Flexible working arrangements

Health & Wellbeing support

Ongoing Learning & Development opportunities

Cycle to Work Scheme

Lift share Scheme

Car Lease Scheme

Technology Benefit Scheme

Qualifications

• Strong administrative skills and ability to manage high-volume workloads.
• Experience working with vulnerable individuals is desirable.

Responsibilities

• Process applications for Crisis and Community Care Grants efficiently.
• Make timely decisions in accordance with Scottish Welfare Fund guidance.

Skills

Administrative Skills

Attention to Detail

Policy Application

Experience with Vulnerable Individuals

Understanding of Welfare Benefits

Job description

The myjobscotland support desk will be closed on Monday 5th May for a public holiday. We will re open Tuesday 6th 9am.

Ref no: STR07782

Published: 01/05/2025

Closes: 22/05/2025

Location: Teith House Kerse Road Stirling, FK7 7QA

Salary: £27,276 - £28,719 per year

Contract Type: Temporary

Position Type: Full Time

Hours: 35 hours per week

Job Description

To apply for this position, please click the “Click here to apply” link below. This will direct you to Stirling Council’s new recruitment portal, Oracle. If you are using the Stirling Council Oracle for the first time, you will need to register.

We are currently looking someone to join our Scottish Welfare Fund team to help deliver vital financial assistance to those most in need.

About the Role

As a Scottish Welfare Fund Processor, you will be responsible for assessing and processing applications for Crisis Grants and Community Care Grants, ensuring that all decisions are made fairly, consistently, and in line with regulation and national guidance.

You will work as part of a small team and deal sensitively with vulnerable individuals, often in challenging circumstances.

Key Responsibilities:

• Process applications efficiently using relevant systems and databases
• Make timely and accurate decisions in accordance with Scottish Welfare Fund guidance
• Communicate outcomes clearly and empathetically to applicants
• Liaise with partner organisations and internal teams as required
• Maintain accurate records and ensure data protection compliance
• Contribute to service improvements and ensure high levels of customer service

About You:

• Strong administrative skills and attention to detail
• Ability to apply policy and guidelines consistently
• Experience working with vulnerable individuals (desirable)
• Able to manage a high-volume workload under pressure
• Understanding of welfare benefits (desirable)

The Benefits

• 30 days annual leave plus 7 public holidays (rising to 35 after 5 years continuous service
• Flexible working including hybrid office/work from home arrangements. Our colleagues are encouraged to work flexibly as we know that busy lives don’t always fit around a traditional working pattern, if you need flexibility to complete your role just let us know and we will do our upmost to help you to invest in your career with us while balancing other aspects of your life.
• Biennial incremental progression until top of your payscale is reached
• Up to 6 months full sick pay and 6 months half pay dependent on length of service
• Up to 4 weeks paid Paternity Leave
• Access to Health & Wellbeing support
• Ongoing opportunities for Learning & Development
• Cycle to Work Scheme
• Lift share Scheme
• Car Lease Scheme
• Technology Benefit Scheme

Requirements

The successful candidate will be required to complete a Level 1 Disclosure Scotland check. If your application is progressed after the interview, you will be invited to complete the form and have your details verified.

If you’ve got the right skills for the job we want to hear from you. We encourage applications from the right candidates regardless of age (restrictions apply to Modern Apprenticeships), disability, gender identity, sexual orientation, religion, belief or race.

Applications for this job cannot be made online. Please refer to the advert for further information.