Scottish Welfare Fund Adviser - STR07782

We Grow Hair - PAI Medical Group; Stirling; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a dedicated Scottish Welfare Fund Processor to join their team. This role involves assessing and processing applications for vital financial assistance, ensuring fair and consistent decision-making in line with regulations. The successful candidate will work closely with vulnerable individuals, providing support and guidance during challenging times. With a focus on administrative excellence and communication skills, this position offers the chance to make a real difference in people's lives while enjoying flexible working arrangements and a comprehensive benefits package.

Benefits

30 days annual leave

Flexible working arrangements

Membership of Local Government Pension Scheme

Up to 6 months full sick pay

Carers Leave

Up to 4 weeks paid Paternity Leave

Health & Wellbeing support

Learning & Development opportunities

Cycle to Work Scheme

Technology Benefit Scheme

Qualifications

• Strong administrative skills with attention to detail are essential.
• Experience working with vulnerable individuals is desirable.

Responsibilities

• Process applications for Crisis Grants and Community Care Grants.
• Communicate outcomes clearly and empathetically to applicants.

Skills

Administrative Skills

Communication Skills

Attention to Detail

Policy Application

Welfare Benefits Understanding

Education

Level 1 Disclosure Scotland Check

Tools

Relevant Systems and Databases

Job description

Job Description

To apply for this position, please click the “Click here to apply” link below. This will direct you to Stirling Council’s new recruitment portal, Oracle. If you are using the Stirling Council Oracle for the first time, you will need to register.

Click here to apply

We are currently looking for someone to join our Scottish Welfare Fund team to help deliver vital financial assistance to those most in need.

About the Role

As a Scottish Welfare Fund Processor, you will be responsible for assessing and processing applications for Crisis Grants and Community Care Grants, ensuring that all decisions are made fairly, consistently, and in line with regulation and national guidance.

You will work as part of a small team and deal sensitively with vulnerable individuals, often in challenging circumstances.

Key Responsibilities:

• Process applications efficiently using relevant systems and databases
• Make timely and accurate decisions in accordance with Scottish Welfare Fund guidance
• Communicate outcomes clearly and empathetically to applicants
• Liaise with partner organizations and internal teams as required
• Maintain accurate records and ensure data protection compliance
• Contribute to service improvements and ensure high levels of customer service

About You:

• Strong administrative skills and attention to detail
• Excellent written and verbal communication
• Ability to apply policy and guidelines consistently
• Experience working with vulnerable individuals (desirable)
• Able to manage a high-volume workload under pressure
• Understanding of welfare benefits (desirable)

The Benefits

• 30 days annual leave plus 7 public holidays (rising to 35 after 5 years continuous service)
• Flexible working including hybrid office/work from home arrangements. Our colleagues are encouraged to work flexibly as we know that busy lives don’t always fit around a traditional working pattern. If you need flexibility to complete your role, just let us know, and we will do our utmost to help you balance your career with your personal life.
• Biennial incremental progression until top of your payscale is reached
• Membership of the Local Government Pension Scheme. For further details visit https://www.scotlgpsmember.org/about-the-lgps/
• Up to 6 months full sick pay and 6 months half pay, dependent on length of service
• Carers Leave
• Up to 4 weeks paid Paternity Leave
• Access to Health & Wellbeing support
• Ongoing opportunities for Learning & Development
• Cycle to Work Scheme
• Lift share Scheme
• Car Lease Scheme
• Technology Benefit Scheme

Requirements

The successful candidate will be required to complete a Level 1 Disclosure Scotland check. If your application is progressed after the interview, you will be invited to complete the form and have your details verified.

If you have the right skills for the job, we want to hear from you. We encourage applications from the right candidates regardless of age (restrictions apply to Modern Apprenticeships), disability, gender identity, sexual orientation, religion, belief, or race.

Proud member of the Disability Confident employer scheme

Disability Confident: A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal, and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details, please visit Disability Confident.