Scottish Welfare Fund Adviser - STR07782

Stirling Council; Stirling; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a dedicated Scottish Welfare Fund Processor to join their team. In this vital role, you will assess and process applications for financial assistance, ensuring fairness and compliance with national guidelines. Your strong administrative skills and empathy will help you support vulnerable individuals in challenging circumstances. With flexible working arrangements and a commitment to employee well-being, this position offers a fulfilling opportunity to make a real difference in the community.

Benefits

30 days annual leave plus public holidays

Flexible working arrangements

Membership of Local Government Pension Scheme

Up to 6 months full sick pay

Carers Leave

Paid Paternity Leave

Health & Wellbeing support

Learning & Development opportunities

Cycle to Work Scheme

Car Lease Scheme

Qualifications

• Strong administrative skills with a keen attention to detail.
• Excellent written and verbal communication abilities.

Responsibilities

• Process applications for Crisis Grants and Community Care Grants.
• Make timely and accurate decisions in line with regulations.

Skills

Administrative Skills

Communication Skills

Policy Application

Welfare Benefits Understanding

Job description

Job Description

To apply for this position, please click the 'Click here to apply' link below. This will direct you to Stirling Council's new recruitment portal, Oracle. If you are using the Stirling Council Oracle for the first time, you will need to register.

Click here to apply

We are currently looking for someone to join our Scottish Welfare Fund team to help deliver vital financial assistance to those most in need.

About the Role

As a Scottish Welfare Fund Processor, you will be responsible for assessing and processing applications for Crisis Grants and Community Care Grants, ensuring that all decisions are made fairly, consistently, and in line with regulation and national guidance.

You will work as part of a small team and deal sensitively with vulnerable individuals, often in challenging circumstances.

Key Responsibilities:

• Process applications efficiently using relevant systems and databases
• Make timely and accurate decisions in accordance with Scottish Welfare Fund guidance
• Communicate outcomes clearly and empathetically to applicants
• Liaise with partner organisations and internal teams as required
• Maintain accurate records and ensure data protection compliance
• Contribute to service improvements and ensure high levels of customer service

About You:

• Strong administrative skills and attention to detail
• Excellent written and verbal communication
• Ability to apply policy and guidelines consistently
• Experience working with vulnerable individuals (desirable)
• Able to manage a high-volume workload under pressure
• Understanding of welfare benefits (desirable)

The Benefits

• 30 days annual leave plus 7 public holidays (rising to 35 after 5 years continuous service)
• Flexible working including hybrid office/work from home arrangements. Our colleagues are encouraged to work flexibly as we know that busy lives don't always fit around a traditional working pattern. If you need flexibility to complete your role, just let us know, and we will do our utmost to help you balance your career and personal life.
• Biennial incremental progression until top of your pay scale is reached
• Membership of the Local Government Pension Scheme. For further details, visit https://www.scotlgpsmember.org/about-the-lgps/
• Up to 6 months full sick pay and 6 months half pay, depending on length of service
• Carers Leave
• Up to 4 weeks paid Paternity Leave
• Access to Health & Wellbeing support
• Ongoing opportunities for Learning & Development
• Cycle to Work Scheme
• Lift share Scheme
• Car Lease Scheme
• Technology Benefit Scheme

Requirements

The successful candidate will be required to complete a Level 1 Disclosure Scotland check. If your application is progressed after the interview, you will be invited to complete the form and have your details verified.

If you've got the right skills for the job, we want to hear from you. We encourage applications from the right candidates regardless of age (restrictions apply to Modern Apprenticeships), disability, gender identity, sexual orientation, religion, belief, or race.