SCL Retail Catering Assistant

NHS Jobs; North East; Hybrid; GBP 18,000 - 24,000; Full time

Benefits offered by this job

NEST pension contribution

Night shift allowances

Bank holiday allowances

Job summary

Synchronicity Care Limited (SCL) operates the retail catering service at University Hospital North Durham. The role focuses on serving beverages and food items in on-site retail outlets, while ensuring high standards of customer care and compliance with hygiene regulations.

The successful candidate will support the Head of Retail in delivering a professional catering service, including cleaning duties, log temperatures, and operating the EPOS till. Shifts include evenings and weekends.

Qualifications

• Catering experience in a fast-paced environment.
• Sound knowledge of food hygiene regulations.
• Excellent communication and customer care skills.
• Willingness to work shifts including weekends.
• Able to follow clear instructions and maintain hygiene.

Responsibilities

• Serve beverages and food items in all retail catering outlets at University Hospital North Durham.
• Operate EPOS till and restock areas.
• Log food and fridge temperatures in line with policy.
• Clean equipment, containers, crockery and cutlery used for staff and visitors.
• Maintain high standards of cleanliness and food safety.

Skills

Communication skills

Customer care

Catering experience

Food hygiene knowledge

Can-do attitude

Age 18+

Education

Literacy and numeracy

Health and safety

Tools

EPOS till

Job description

We are looking for for a Retail Catering Assistant Services who will play a pivotal role in driving the success ofretail catering services within Synchronicity Care Limited(SCL) , at the University Hospital North Durham.This positionis integral to delivering seamless operations, enhancing customer satisfaction,The succesful candiate will be part of aNHS England Catering Exemplar site andwill be part of the team that providesthe catering service to the external retail outlet on site serving drinks,snacks and composite meals.The successful applicant will have :

Previous cateringexperience in a fast paced environment

Sound knowledge offood hygiene regulations

Demonstrate a can doattitude

Excellent communication and customer care skills

Be aged 18 or over(due to the nature of the shifts and role)

Main duties of the job

We are seeking an a customer-focused Retail Catering Assistant primarily assisting in the service ofbeverages and food items in all retail cateringoutlets at Univeristy Hospital of North Durham.

To be able to dismantle and reassemble equipment beingcleanedCarrying out cleaning duties in accordance with DepartmentalSpecifications and Cleaning Policy

Disposing of food waste and refuse safely and hygienically

Assist in the cleaning of all containers, crockery, andcutlery used in the service to Staff, and Visitors

To operate a EPOS tilland re-stock areas

To log food and fridge temperatures in line withdepartmental policy.

About us

SCL is a wholly owned subsidiary of County Durham and Darlington NHS Foundation Trust (CDDFT) set up to deliver a range of non-clinical services The company is a separate legal body to CDDFT.

SCL offers its own Terms and Conditions of employment which differ to the national NHS Terms and Conditions. As an employee in the company you will benefit from:

• Access to a pension scheme - National Employment Savings Trust (NEST) CDD Services will pay a 3% contribution (this is over and above the minimum contribution rate at the present time)
• Night Shift Working Allowances (where appropriate)
• Bank Holiday Working Allowances (where appropriate)

Bank work is offered on an 'as and when' basis with no guaranteed hours and will be paid on a pro-rata hourly rate for hours worked only

Job responsibilities

To support and assist the Head of Retail and RetailSupervisor in the provision of a highly professional catering service withinthe retail units at University Hospital North Durham and to ensure that high quality standards aremet at all times

To follow the policies and procedures laid down by theretail services in the day to day operational management of retail and toensure a high quality and cost effective service

To ensure that food safety regulations are adhered to atall times.

Provide and maintain a highly customer focused restaurantfacility.

Ensure that communication channels are maintained betweenappropriate staff / visitor / patient groups with regard to patient feeding.

Work in a safe manner so that no other persons are put atrisk whilst completing the required duties.

Initially deal with any complaints / comments regarding theservice in a courteous manner from Trust staff or patients.

Developing staff preferences, promotingflexible working arrangements, and encourage change of working practicefollowing major life changing events.

Special Requirements

• Ability to work shifts and weekends and have flexibility to needs of the service(E)
• Health and safety(D)

Qualifications

• A good standard of literacy and numeracy (E)
• Health and Safety

Experience

• Catering Experience

Qualifications

• A good standard of literacy and numeracy (E)
• Health and Safety

Special Skills & Knowledge

• Natural & enthusiastic staff member(E)
• Ability to follow clear instructions and feedback to senior staff (E) Committed to quality customer care/delivering excellent customer service.(E)
• Effective interpersonal skills (E)
• Able to work with minimal supervision following set procedures. (E) Flexible approach to work and adaptable to change(E) Good manual dexterity, physical fitness(E) Good timekeeping(E)
• Basic numeracy(E)
• Knowledge of food safety and allergen regulations (E)
• Basic keyboard skills (D)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.