SCL Catering Retail Supervisor

Cddft; North East; Hybrid; GBP 28,000 - 36,000; Full time

Benefits offered by this job

NEST pension 3% contribution

Night shift allowance

Bank holiday allowance

Job summary

Synchronicity Care Limited (SCL) seeks a Catering Supervisor to oversee daily retail and hospitality services at University Hospital North Durham. The role focuses on forward planning, team leadership, and delivering high-quality customer experiences for patients, staff and visitors.

You will manage staffing, training, and compliance with food safety standards, working across multiple sites within SCL to achieve financial targets and exceptional service levels.

Qualifications

• Catering experience and supervisory skills are required.
• Ability to manage retail and hospitality services.
• Strong listening and collaboration abilities.

Responsibilities

• Oversee daily staffing and service delivery within budget.
• Lead recruitment, induction, and ongoing staff training.
• Ensure food hygiene, safety, and HACCP compliance across outlets.
• Monitor sales, forecast trends, and drive profitability.
• Maintain stock control and procurement using Cardea system.
• Support multi-site operations and ensure high service standards.

Skills

Catering experience

Supervisory experience

Customer service

Budget awareness

Tools

Cardea system

Job description

We are looking for a key departmental catering supervisor towork within the organisation, with responsibility for the forward planning anddevelopment of the restaurants, coffee shops and hospitality elements at UniversityHospital North Durham within Synchronicity Care Limited (SCL).

The post holder will build strong relationships and trust,taking teams on a journey to find solutions and identify opportunities to drivesales and efficiencies for restaurants, coffee shops and hospitality.

You will havecatering experience and, ideally, a catering commercial background with a broadrange of experience and skills across the range of supervisory disciplines.

You will enjoy working in a fast-pacedenvironment, be organised and resourceful and be able to thinkoperationally whilst having an eye fordetail. You will have a clear passion for the retail catering sector and possessexcellent listening, collaboration and facilitation skills. You will be able tobring everyone together whilst ensuring we deliver to the highest standards andachieve the best outcomes for the organisation with patients, staff andvisitors at the heart of our decisions

Main duties of the job

The Catering Retail Supervi is responsible for the daily supervisionof staffing and service delivery of the Retail Services at University Hospitalnorth Durha within prescribed budgetary limits, providing a comprehensive, highquality, cost effective and safe service to patients, staff and visitors andexternal contracts which is responsive to their changing needs.

You will provide day-to-day supervisor of retail operationalstaff and ensure that all retail and hospitality services within SCL aredeveloped and maintained to meet and excel present and future expectations andto ensure commercial profitability of all retail outlets and strive to exceedfinancial targets.

The post holder will undertake the recruitment, selection,welfare, absence, performance, resolution and disciplinary procedures relatingto staff. They will ensure effective induction programmes are undertaken and beresponsible for ongoing staff training and development.

The Catering Supervisor will ensure the higheststandards of food hygiene safety, food quality, cleanliness standards,leadership and health & safety are achieved and that these standards aremaintained through the development of monitoring systems

About us

Where available, visa sponsorship is subject to the role meeting the Home Office Skilled Worker eligibility requirements. This includes, but is not limited to, the role being eligible for sponsorship and meeting the applicable salary threshold and other immigration requirements. Eligibility for sponsorship will be assessed in line with current Home Office guidance.

This is a legal and regulatory requirement, and we cannot proceed with sponsorship until UKVI has completed the approval process.

We regret any inconvenience this causes. Our decision is based solely on our current regulatory position and is not related to your suitability for the role or any personal characteristic.

SCL is a wholly owned subsidiary of County Durham and Darlington NHS Foundation Trust (CDDFT) set up to deliver a range of non-clinical services The company is separate legal body to CDDFT.

SCL offers its own Terms and Conditions of employment which differ to the national NHS Terms and Conditions. As an employee in the company you will benefit from:

• Access to a pension scheme - National Employment Savings Trust (NEST) CDD Services will pay a 3% contribution (this is over and above the minimum contribution rate at the present time)
• Night Shift Working Allowances (where appropriate)
• Bank Holiday Working Allowances (where appropriate)

Bank work is offered on an 'as and when' basis with no guaranteed hours and will be paid on a pro-rata hourly rate for hours worked only

Job responsibilities

In conjunction with the Catering Retail Manager responsiblefor ensuring retail users are offered a choice or nutritious meals and snacks,appropriate for their health needs and religious dietary requirement whilstensuring that all national policies relating to NHS Catering are adhered to.

With support from the Catering Retail Manager ability toanalyse sales figures and forecasting future sales volumes to maximise profitsand knowledge for analysing and interpreting trends to facilitate futureplanning.

Ensure food service and production complies with all currentpolicies and procedures including Critical Control Point 6 (CCP) within HACCPand control of allergens.

Ensure high standards of food service from point of purchaseto meal preparation, cooking and service, ensuring quality control processthroughout.

Proactively manage to ensure high standards of cleanlinessand working practises are maintained within areas of control to ensure foodhygiene regulations are met at all times.

Report promptly and take action to investigate and addressfood hygiene safety breaches, including the failure of monitoring systems,policies, procedures, equipment and human error.

Provide a safe physical working environment for all staff,patients and visitors within areas.

Ensure equipment is properly maintained and serviced andorders aids via Cardea to maintain staff safety such as clothing and personalprotective equipment.

Ensure regular updates are carried out in guidance to therequirements of EHO inspections.

To manage the retail stores ensuring that products arepurchased in a timely manner to the correct specification and price.

Ensure effective stock ordering receipting and authorisingusing the Cardea ordering system.

To ensure that all retail areas including vending arecompliant with all CQUIN targets and documented evidence is produced.

Keeping accurate financial records ensuring best value isachieved.

Acting on data from the clerical office responsible for themonitoring of price changes to existing contracts with external suppliers.

In conjunction withthe Catering Retail Manager have involvement in developing monitoring systems,policies, procedures to ensure quality control and carrying out riskassessments and action planning to manage risk.

In conjunction with the Catering Retail Manager implementeffective management arrangements that ensures SCL/CDDS secures maximum qualityand value for money from the Services operated under a Facilities Managementagreement

Responsible for the maintenance of theInformation Asset Register and be aware of the General Data ProtectionRegulations (GDPR)

Person Specification

Qualifications

• Basic English and maths
• Food Allergens Awareness Certificate
• C&G 706/1 and 706/2 or NVQ equivalent
• Member of Hospital Caterers Association (HCA)
• Understanding of the NHS England Food Standards
• Basic English and maths

Experience

• Experience of supervising staff
• Industry experience and knowledge within the catering sector
• Experience of working in a re-active & pressurised environment
• Experience of pro-activity
• Extensive experience in management role
• Retail Marketing Skills ; qualification or experience

Special Requirements

• Ability to work multisite and have flexibility to needs of the service
• Knowledge of catering sector

Special Skills & Knowledge

• Risk and compliance within the catering sector
• Good numeracy skills and an ability to interpret financial data
• Basic keyboard skills (D)
• Risk and compliance within the catering sector
• Good numeracy skills and an ability to interpret financial data
• Previous knowledge of business development
• Knowledge of sustainability factors within the catering industry
• Proficient IT skills including Microsoft Word and Excel
• Understanding of the legal and compliance practices within the catering industry
• Knowledge of Data Protection and Caldicott Principles and demonstrate understanding of confidentiality and the associated legal and policy requirements
• Natural & enthusiastic staff member with ability to motivate and develop staff
• Effective interpersonal skills
• Knowledge of broad public policy direction

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.