Scientific Data Specialist

Abbexa Ltd; Huntingdonshire; On-site; GBP 30,000 - 46,000; Full time

Benefits offered by this job

21 days holiday

Birthday day off

Pension scheme

Healthcare benefits

Job summary

Abbexa Ltd. in Bar Hill is seeking a Scientific Data Specialist to join our technical support team. You will help keep product data accurate, liaise with partners, and support customers with scientific information via email and phone.

The role involves working with Excel, data management, and documentation creation, with opportunities to improve processes and automation. Monday–Friday, 8am–5pm, full-time position.

Qualifications

• Knowledge of laboratory techniques (WB, IHC, ELISA etc.)
• Capable of methodical problem solving and ability to identify patterns
• Fluent in English both written and spoken

Responsibilities

• Liaising with channel partners and colleagues to obtain latest product information
• Manipulating large Excel sheets using formulas and macros
• Ensuring product data on our website is up to date, accurate and complete
• Creating product lists for marketing and distributors as required
• Supporting staff with product documentation including datasheets and manuals
• Reviewing customer feedback and suggesting relevant improvements
• Providing scientific technical support via email and phone with queries
• Provide pre-sales customer support to a wide range of clients and customers
• Liaising with multiple departments to ensure smooth service
• Suggesting automation and/or improvements for front and back end processes

Skills

Laboratory techniques

Problem solving

English fluency

Tools

Excel

Python

Ecommerce platforms

Job description

Location: 20 Cambridge Science Hub, Bar Hill, CB23 8SQ
Salary: Competitive DOE + Excellent Benefits!
Contract: Full time, Permanent
Benefits: 21 days holiday + 8 bank holidays and an additional day off for your birthday, comprehensive pension scheme, and healthcare benefits!

This is an exciting and challenging opportunity to join a leading biotech company with branches in Cambridge (UK), Houston (US) and Leiden (NL), providing products and services globally.

We are looking for a tenacious, competent and organized individual to join our high-paced, dynamic Technical Support team in Bar Hill.

You will be responsible for providing support to customers and keeping product data accurate and up to date. This will be an evolving role with exciting prospects for the right candidate.

As our Scientific Data Specialist you will be responsible for:

• Liaising with channel partners and colleagues to obtain latest product information
• Manipulating large Excel sheets using formulas and macros
• Ensuring product data on our website is up to date, accurate and complete
• Creating product lists for marketing and distributors as required
• Supporting members of staff with product documentation including datasheets and manuals
• Reviewing customer feedback and suggesting relevant improvements
• Providing scientific technical support and supporting customers via email and phone with any queries
• Provide pre-sales customer support to a wide range of clients and customers
• Liaising promptly with multiple departments to ensure smooth service
• Suggesting automation and/or improvements for front and back end processes and functionality

Skills and Experience

It’s essential that you have / are:

• Knowledge of laboratory techniques (WB, IHC, ELISA etc.)
• Capable of methodical problem solving and ability to identify patterns
• Fluent in English both written and spoken

It would be great if you had / were:

• Experience in customer support or troubleshooting
• Proficiency with Office Suite (particularly Excel)
• Experience with programming language (e.g. Python)
• Ecommerce platform experience
• You will be organized, curious, efficient and practical, as well as a methodical multi-tasker with a positive attitude and willingness to learn.

You will also display attention to detail and the ability to think ‘outside the box’, have common sense, good communication skills, memory and be reliable, discreet and a good time-keeper. You are comfortable with repetitive tasks, using a computer for extended periods of time.

Full training will be provided. You will be organized, creative, decisive, efficient and practical. You will be able to manage multiple projects simultaneously, have good communication skills and engage an audience. You will be passionate about delivering scientific content to a wide audience via various channels.

This role is 100% office based in a large open-plan, newly refurbished modern office space.

About Us

Abbexa believes in empowering individuals from an early stage. We seek to support you to draw your own personal career map in line with your ambitions and aspirations.

Our informal and friendly culture is an ideal working environment to cultivate excellent professional development opportunities.

Abbexa is an equal opportunities employer. We are committed to maintaining a diverse and inclusive workforce and are dedicated to promoting a culture of inclusion, respect and fairness and providing a positive environment for collaboration.

We value diversity and are dedicated to treating all our colleagues and applicants fairly and with respect.

Abbexa has been accredited as a Living Wage Employer. The Living Wage commitment means everyone working at Abbexa will receive the Living Wage which is higher than the government minimum wage.

Bar Hill offers a park, Tesco, coffee shop, barbers, clothes store and gyms, all within walking distance of the office. The package will include 21 days holiday (plus Bank Holidays) and the day off for your Birthday. It also includes access to a comprehensive pension scheme and healthcare benefits.

This is a full-time, permanent position. The hours are Monday - Friday, 8am - 5pm (one hour lunch).