Schools Desktop Support Analyst (Newport Schools) - SRS

Bidvane; Newport; Remote; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Welsh language skills

Job summary

The Methodist Church in Britain is seeking a Schools Desktop Support Analyst to join the SRS Education Team, providing 1st and 2nd line desktop support to Newport primary schools across the region.

You will escalate to 3rd line where needed, work to SLA targets, and deliver user-friendly support to schools at varying levels of technical understanding.

Qualifications

• Experience of desktop support.
• Good working knowledge of IT hardware and software.
• Excellent communication style for schools with different levels of understanding.

Responsibilities

• Provide 1st and 2nd line desktop support to schools across the region.
• Escalate issues to 3rd line where necessary.
• Meet and exceed SLA performance targets.
• Provide support and advice to schools, communicating at different levels of understanding.

Skills

Desktop support

IT hardware & software

Communication skills

Job description

This Schools Desktop Support Analyst post joins the SRS Education Team, a shared ICT service supporting schools in Monmouthshire, Torfaen, Blaenau Gwent and Newport. The post provides first and second line desktop support to schools, escalating to third line where needed and working to service level agreement targets. The post is based across Newport primary schools, with SLA and project work set by service need. Enhanced DBS and Gwent Police vetting must be cleared before any offer is made.

What the job involves

• Provide 1st and 2nd line desktop support to schools across the region
• Escalate issues to 3rd line where necessary
• Meet and exceed SLA performance targets
• Provide support and advice to schools, communicating at different levels of understanding

What’s required

Experience

• Experience of desktop support

Skills & knowledge

• Good working knowledge of IT hardware and software
• Excellent communication style for schools with different levels of understanding
• Works both within a team and individually

Checks & eligibility

• Enhanced DBS check
• Gwent Police vetting

Nice to have

• Welsh language skills