Schools Desktop Support Analyst – 1st/2nd Line IT

Torfaen County Borough Council; Usk; On-site; GBP 34,000 - 37,000; Full time

Job summary

Torfaen County Borough Council is seeking a Schools Desktop Support Analyst for Croesyceiliog School. The role supports schools across Monmouthshire, Torfaen, Blaenau Gwent and Newport with a base at Croesyceiliog School.

You will join the SRS Education Team delivering SLAs and project work as needed. The post emphasizes responsive desktop support, clear communication, and collaboration across multi-site teams within a public sector ICT environment.

Qualifications

• Provide 1st/2nd line desktop support to schools across the region.
• Strong knowledge of IT hardware and software in an educational setting.
• Ability to communicate clearly with staff at various levels.

Responsibilities

• Provide 1st/2nd line support to schools across the region.
• Provide escalation to 3rd line where necessary.
• Strive to meet and exceed Service Level Agreement (SLA) targets.
• Work with IT hardware and software to resolve issues promptly.

Skills

Desktop support

1st/2nd line support

IT hardware

Excellent communication

Job description

Torfaen County Borough Council is seeking a Schools Desktop Support Analyst for Croesyceiliog School. The role supports schools across Monmouthshire, Torfaen, Blaenau Gwent and Newport with a base at Croesyceiliog School.

You will join the SRS Education Team delivering SLAs and project work as needed. The post emphasizes responsive desktop support, clear communication, and collaboration across multi-site teams within a public sector ICT environment.