Schools Desktop Support Analyst - Croesyceiliog School

Torfaen County Borough Council; Usk; On-site; GBP 34,000 - 37,000; Full time

Job summary

Torfaen County Borough Council is seeking a Schools Desktop Support Analyst for Croesyceiliog School. The role supports schools across Monmouthshire, Torfaen, Blaenau Gwent and Newport with a base at Croesyceiliog School.

You will join the SRS Education Team delivering SLAs and project work as needed. The post emphasizes responsive desktop support, clear communication, and collaboration across multi-site teams within a public sector ICT environment.

Qualifications

• Provide 1st/2nd line desktop support to schools across the region.
• Strong knowledge of IT hardware and software in an educational setting.
• Ability to communicate clearly with staff at various levels.

Responsibilities

• Provide 1st/2nd line support to schools across the region.
• Provide escalation to 3rd line where necessary.
• Strive to meet and exceed Service Level Agreement (SLA) targets.
• Work with IT hardware and software to resolve issues promptly.

Skills

Desktop support

1st/2nd line support

IT hardware

Excellent communication

Job description

Schools Desktop Support Analyst - Croesyceiliog School

Job profile for Schools Desktop Support Analyst - Croesyceiliog School SRS, J Block, County Hall, Usk 09/11/2026 Schools Desktop Support Analyst - Croesyceiliog School

The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.

Job details

Salary £33,673 - £36,581 | Grade 6 Contractual hours 37 Basis Full Time Package Permanent Job category/type Shared Resource Service Date posted 23/10/2026 Job reference REQ006661 Attachments REQ006661 Schools Desktop Support Analyst - Croesyceiliog School.docx REQ006661 Schools Desktop Support Analyst - Croesyceiliog School - Cymraeg.docx

Job description

Schools Desktop Support Analyst – SRS Education Service

The Schools Desktop Support Analyst role will join an established SRS Education Team covering schools across Monmouthshire, Torfaen, Blaenau Gwent and Newport. The SRS Education Team is a multi-site team based across Blaenavon and Newport main offices and the partner schools delivering SLAs and project work dependant on service need. For the purpose of this role the base location will be Croesyceiliog School.

Our core values guide everything we do in our day to day practices and interactions with our key partners, the wider community and our colleagues.

Our core values are:

People – trusting, supporting, contributing and helping one another.

Sharing – Keeping everyone informed, Clear and simple communications, Open and Transparent, Sharing Knowledge.

Practices – Leading and managing consistently, Operating Professionally, Developing and growing our people, being inclusive when making decisions.

Adding Value – Caring about SRS performance, Caring about our customers, Delivering high quality, value for money services, making a difference to our customers.

Common Purpose – Being courageous in leading collaborative projects, pioneering in our field, owning and resolving our own problems, being masters of our own futures.

As a successful Schools Desktop Support Analyst, you will:

Provide 1st/2nd line support to schools across the region;

Have experience of desktop support;

Provide escalation to 3rd line where necessary.

Strive to meet and exceed Service Level Agreement (SLA) performance targets;

Have a good working knowledge of IT hardware and software;

Have an excellent communication style meeting the needs of different levels of understanding in providing support and advice to schools;

Work and adapt to both working within a team and individually.

The SRS is a collaboration of five public sector organisations ICT departments with Torfaen County Borough Council as the lead employer.

This post is subject to an Enhanced Disclosure Application to the Disclosure & Barring Service (DBS) and Gwent Police Vetting which will need to be met before the post can be offered.

You are welcome to submit your application in English or in Welsh. Each application will be treated equally.

This post is exempt from the Rehabilitation of Offenders Act 1974. A comprehensive screening process will be undertaken on all successful applicants, which will include an Enhanced check with the Disclosure and Barring Service.

Torfaen County Borough Council strives to be a fair, supportive and effective employer. The Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. The Council expects all employees, paid or unpaid, to share this commitment. We value the range of experiences that a diverse workforce brings and therefore we welcome applications from people of all backgrounds and under-represented groups.

Welsh Language Skills are desirable for this post but not essential. You are welcome to submit your application in English or in Welsh. Each application will be treated equally.

We are a registered Disability Confident Leader and are committed to the employment and career development of disabled people. Our Guaranteed Interview scheme guarantees that people with disabilities will be invited to interview, so long as they meet the essential requirements for the role. If you have a health condition, are neurodivergent, or use British sign language, and need to discuss reasonable adjustments, please contact the recruiting manager. We can only work with you to arrange adjustments if we are made aware of your requirements prior to your application submission, test or interview.