School Transport Eligibility Specialist

Hampshire County Council; Winchester; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Comprehensive Employee Assistance Programme

Generous annual leave entitlement

Occupational sick pay

Access to the Local Government Pension Scheme

Opportunities for professional development

Job summary

A local government authority in Winchester is seeking an Eligibility Officer to enhance their School Transport Service. In this full-time administrative role, you will assess eligibility for school transport, ensuring high standards of customer care. Key qualifications include GCSEs in English and Maths and strong communication skills. The position offers opportunities for professional development and a comprehensive benefits package. If you're organized, detail-oriented, and passionate, this is a rewarding opportunity.

Qualifications

• Strong customer service skills and ability to work under pressure.
• Practical experience using and managing administrative systems and procedures.
• Exceptional attention to detail and flexibility to manage priorities.

Responsibilities

• Maintain a high standard of customer care when dealing with families and stakeholders.
• Draft clear and professional written responses to customer queries.
• Assess eligibility of school-aged and post-16 children for school transport.

Skills

Organisational skills

Customer service skills

Attention to detail

Verbal communication

Written communication

Education

GCSEs in English and Maths (grades A*-C or 9-4) or equivalent

Tools

Microsoft 365

Job description

A local government authority in Winchester is seeking an Eligibility Officer to enhance their School Transport Service. In this full-time administrative role, you will assess eligibility for school transport, ensuring high standards of customer care. Key qualifications include GCSEs in English and Maths and strong communication skills. The position offers opportunities for professional development and a comprehensive benefits package. If you're organized, detail-oriented, and passionate, this is a rewarding opportunity.