School Receptionist

Outcomes First Group; Truro; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Life Assurance

Pension scheme

Wellbeing support

Vista benefits platform

Discounts

Cycle to Work

Electric Car Scheme

Critical illness cover

Parental leave support

Job summary

Outcomes First Group's Oak Tree School in Truro is seeking a friendly Receptionist to provide front-of-house support, greet visitors, manage calls and enquiries with professionalism.

You will assist with student admissions, maintain confidential records and help coordinate meetings, room bookings and office resources to support daily operations in a specialist SEMH environment.

Qualifications

• Experience in receptionist or front-of-house role.
• Strong communication and organisational skills.
• Ability to handle confidential information with discretion.

Responsibilities

• Provide a professional reception service and greet visitors.
• Manage calls, messages and enquiries efficiently.
• Maintain accurate records and confidential information.
• Support student admissions, reviews and key student records.
• Coordinate meetings, room bookings and office resources.
• Assist with examinations processes and deadlines.

Skills

Communication

Front-of-house

Customer service

Confidentiality

Tools

Microsoft Office

Job description

We are looking for a Receptionist to join our dedicated team, providing a first-class front-of-house service and ensuring visitors, families and professionals receive a warm and positive welcome. This is a rewarding opportunity to become an integral part of a specialist educational and care environment, helping to ensure the smooth day-to-day running of the service while supporting students, families and colleagues. As our Receptionist, you will be the first point of contact for visitors, families and external professionals, creating a welcoming and professional environment. You will play a key role in managing enquiries, coordinating communications, maintaining records and supporting the efficient operation of the service.

What you will be doing

• Providing a professional reception service, welcoming visitors and managing calls, enquiries and messages.
• Maintaining accurate records, databases and confidential information in line with company procedures.
• Supporting student admissions, reviews, assessments and key student records.
• Coordinating meetings, room bookings, diaries, refreshments, post and office resources.
• Assisting with examinations processes, ensuring deadlines, entries and records are managed effectively.
• Supporting recruitment activities and helping ensure the smooth day-to-day operation of the service.
  Experience in a receptionist, customer service or front-of-house role.
• Excellent communication and interpersonal skills.
• Strong organisational skills with the ability to manage competing priorities.
• Confident using Microsoft Office and electronic systems.
• Professional, approachable and committed to providing excellent service.
• Able to maintain confidentiality and handle sensitive information appropriately.
• Passionate about supporting positive outcomes for young people.
  Oak Tree School in Truro has recently expanded and developed two new buildings and undergone a successful inspection from Ofsted allowing us to offer a wider age range of students from 5 - 18 years the opportunity to have the best education possible. Oak Tree School is a specialist SEMH provision positioned near the city of Truro in Cornwall. The school provides full-time specialist co-education for up to 135 students and young people aged 5 to 18 who experience social, emotional, mental health, communication difficulties and associated challenging behaviours. These students and young people often cannot cope, function or achieve within a mainstream environment. The aim is to provide a structured, nurturing approach, with students accessing a broad, balanced and engaging curriculum to meet their significant needs.
• This opportunity is in Truro which is within commutable distance of Redruth, St Austell and surrounding areas. At Outcomes First Schools, we provide specialist education for learners who need a deeper level of understanding, expertise and support than mainstream education can typically offer. We support students with a wide range of complex, co-occurring and neurodivergent needs, including autism, ADHD, SEMH, speech and communication needs, dyslexia and experiences of trauma or adversity. We are proud to be a part of OFG Education who in 2025 were officially certified as a 'Great Place to Work' for the sixth year running.
• We place students and vulnerable young adults at the heart of everything we do, so every day brings the satisfaction of making a real difference. We are committed to the safeguarding and promoting the welfare of students and young people. All applicants will be subject to social media checks and successful applicants to a fully enhanced DBS.
• Life Assurance
• Pension scheme with options to increase contributions
• "Your Wellbeing Matters" - mental health support and physical health checks
• Flexible Benefits Platform (Vista), including:
• Health, wellbeing and insurance benefits
• Hundreds of UK and international discounts
• Cycle to Work Scheme & Electric Car Purchase Scheme
• Critical illness cover
• Family Growth Support, including enhanced maternity/paternity leave and paid fertility treatment support