School Front Desk & Welcome Coordinator

CATS Global Schools; Northampton; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Cycle to work scheme

Tech scheme

Car scheme

Free flu vaccine

Free eye tests

WageStream financial wellbeing

Employee Assistance Programme

Group income protection

GP24 GP access

Health cash plan

Death in service

Long service awards

Employee referral scheme

Enhanced maternity/paternity pay

Job summary

Bosworth Independent School is seeking a friendly and professional Receptionist to join our office team in Northampton. You will be the first point of contact for students, parents, visitors and staff, providing a welcoming service and efficient administration.

Key responsibilities include managing front-of-house operations, handling deliveries and post, directing queries to the right colleagues and maintaining confidentiality.

Qualifications

• Excellent verbal and written communication
• A professional, friendly and welcoming manner
• Strong administrative and organisational skills
• Excellent attention to detail and accuracy
• The ability to prioritise tasks and manage a varied workload
• Confidence communicating with students, parents, colleagues and visitors
• The ability to remain calm and professional in a busy school environment
• Good IT skills and confidence using administrative systems
• The ability to handle sensitive and confidential information appropriately
• A reliable, flexible and proactive approach to work
• The ability to work independently while also contributing effectively as part of a team
• A commitment to providing a high standard of service to students, families and colleagues

Responsibilities

• Provide a professional, friendly and welcoming reception service to students, parents, staff, visitors, agents and other callers.
• Answer incoming telephone calls promptly and professionally, dealing with enquiries or directing callers to the appropriate staff.
• Manage general enquiries received at Reception and ensure messages are passed on accurately and promptly.
• Welcome all visitors to the School and ensure they are appropriately signed in and out.
• Ensure visitor documentation is completed, signed and filed correctly in accordance with School procedures and the visitor's status.
• Follow procedures in relation to regular and irregular visitors and DBS requirements.
• Maintain a professional, organised and welcoming Reception environment at all times.
• Receive, check and sign for deliveries; coordinate with the appropriate person or department.
• Organise the collection, sorting and distribution of incoming post; arrange outgoing post.
• Support the secure management of documentation passing through Reception.
• Communicate with students, parents, staff, visitors and external contacts in a professional, courteous manner.
• Provide a consistently high level of customer service, recognising that Reception is often the first impression families and visitors have of the School.
• Remain calm, helpful and professional when dealing with challenging or urgent enquiries.
• Take accurate messages and ensure information reaches the relevant staff.
• Build positive working relationships across the School and contribute to a supportive environment.
• Work collaboratively with colleagues and provide support during busy periods.
• Assist with School events and administrative requirements where appropriate.
• Maintain confidentiality of sensitive information at all times.

Skills

Communication skills

Professional demeanour

Administrative skills

Attention to detail

Prioritisation

Interpersonal skills

Calm under pressure

IT proficiency

Confidentiality

Team player

Tools

iSAMS

Job description

Bosworth Independent School is seeking a friendly and professional Receptionist to join our office team in Northampton. You will be the first point of contact for students, parents, visitors and staff, providing a welcoming service and efficient administration.

Key responsibilities include managing front-of-house operations, handling deliveries and post, directing queries to the right colleagues and maintaining confidentiality.