School Front Desk & Admin Coordinator

AWD online; Eastleigh; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Free on-site car park

Pension scheme

Cycle-to-Work scheme

Leisure centre membership

Paid day off

October half-term break

Job summary

AWD online is seeking a proactive Receptionist / Administrator for a busy school reception in Hedge End, near Southampton. You will be the first point of contact, handling calls, greeting visitors and supporting front‑of‑house administration.

The role requires strong communication, organisation and customer service skills, with experience using MS Office and SIMS. Term‑time focused benefits and DBS safeguarding compliance are included.

Qualifications

• Excellent verbal and written communication skills.
• Confident, professional and friendly manner when dealing with visitors, parents, carers, staff and pupils.
• Good organisational skills with the ability to manage a busy reception desk.
• Ability to use Microsoft Office, including Word, Outlook and general administrative systems.
• Able to work independently and as part of a team.
• Flexible approach to work, with the ability to respond positively when priorities change.
• Tact, diplomacy, patience and a calm approach when dealing with different enquiries.
• A genuine interest in supporting young people and contributing to a welcoming school environment.
• Willingness to follow safeguarding, DBS, health and safety and school procedures.

Responsibilities

• Provide Reception Support: Deliver a professional, friendly and efficient front‑of‑house and switchboard service each day.
• Meet and Greet Visitors: Welcome visitors, parents, carers, staff and pupils, ensuring enquiries are handled quickly and appropriately.
• Maintain Visitor Records: Keep electronic staff and visitor sign‑in and sign‑out records up to date, following DBS and fire evacuation requirements.
• Keep Reception Presentable: Ensure the reception area remains smart, tidy, organised and welcoming at all times.
• Manage Booking Forms: Update and maintain electronic meeting room booking forms.
• Maintain Contact Information: Update telephone lists and support accurate internal communication.
• Support Pupil and Staff Enquiries: Assist in locating pupils and teachers and deal with general enquiries from visitors, staff and pupils.
• Use School Systems: Use SIMS to print timetables, class lists and reports, and assist with updating student absences where required.
• Support Administration: Assist with computer‑based administrative systems and provide back‑up support during administrative staff absence.
• Follow Safeguarding Procedures: Work in line with safeguarding, DBS, health and safety regulations and agreed codes of practice.

Skills

Communication

Professional demeanour

Organisational skills

MS Office

Team player

Flexibility

Safeguarding

Supporting youth

Tools

SIMS

Microsoft Word

Outlook

Job description

AWD online is seeking a proactive Receptionist / Administrator for a busy school reception in Hedge End, near Southampton. You will be the first point of contact, handling calls, greeting visitors and supporting front‑of‑house administration.

The role requires strong communication, organisation and customer service skills, with experience using MS Office and SIMS. Term‑time focused benefits and DBS safeguarding compliance are included.