Scheme Manager (Copley Mill House)

Ad Warrior Ltd; Calverley; On-site; GBP 13,000 - 15,000; Part time

Job summary

Stonewater is seeking a proactive Scheme Manager for Copley Mill House in Halifax. You will support day-to-day operations, carry out safety checks, and ensure compliant, high-quality service for residents.

The role requires experience in housing or customer-facing roles, strong IT and organisational skills, and a full UK driving licence for travel. Permanent, part-time (20 hours/week) with salary £13,988 per year.

Qualifications

• Experience in housing (ideally leaseholder management) or customer-facing roles.
• Strong IT skills (Microsoft Office) and willingness to learn new systems.
• Excellent record-keeping and attention to detail.
• A self-starter with great organisational skills and a passion for helping others.
• Clear communicator who works well with residents, colleagues, contractors, and external agencies.
• A practical problem-solver who delivers high-quality work and meets deadlines.
• Someone who takes pride in delivering excellent customer service, including resolving feedback and complaints.
• A full UK driving licence, to allow travel to our other scheme in Halifax in cases of emergencies.

Responsibilities

• Take ownership of essential safety checks (health & safety, fire safety, warden call) and ensure compliance.
• Support the Delivery Manager with day-to-day operations and resident wellbeing.
• Identify and manage risks, including safeguarding concerns, and take appropriate action.
• Provide friendly, proactive customer service and resolve feedback or complaints promptly.
• Coordinate with residents, contractors, and external agencies to maintain services.

Skills

Housing experience

IT skills

Attention to detail

Organisational skills

Customer service

Communication

Problem solving

Tools

Microsoft Office

Warden call system

Job description

Scheme Manager (Copley Mill House)

Location: Copley Mill House, Halifax

Salary: £13,988 per year

Permanent, Part Time (20 hours per week)

Are you passionate about helping people live independently in a safe and supportive environment? At Stonewater, we’re looking for a proactive and caring individual to join us at Copley Mill House, Halifax.

As our Scheme Manager, you’ll be the friendly face of the scheme, supporting the Delivery Manager with day-to-day operations and ensuring our residents feel safe, supported, and empowered to live independently.

You’ll take ownership of essential safety checks, including health & safety, fire safety, and the warden call system, making sure we meet compliance standards and deliver consistently high levels of service. Your keen eye for detail and proactive approach will help you identify and manage risks, including safeguarding concerns, and you’ll be confident in taking appropriate action to ensure residents’ wellbeing is always prioritised.

What we’re looking for

• Experience in housing (ideally leaseholder management) or customer-facing roles.


• Strong IT skills (Microsoft Office) and a willingness to learn new systems.


• Excellent record-keeping and attention to detail.


• A self-starter with great organisational skills and a passion for helping others.


• Clear communicator who works well with residents, colleagues, contractors, and external agencies.


• A practical problem-solver who delivers high-quality work and meets deadlines.


• Someone who takes pride in delivering excellent customer service, including resolving feedback and complaints.


• A full UK driving licence, to allow for travel to our other scheme in Halifax in cases of emergencies, absence etc.

Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document.

This role may require specific qualifications, skills, knowledge, and behaviours to meet the Competence and Conduct Standard for Social Housing. If not already qualified, there may be an expectation to study towards a professional qualification.

Discover Stonewater:

Stonewater is one of the UK’s largest social housing providers, driven by our purpose that everyone has a place to call home. With around 40,000 homes, we proudly serve more than 93,000 customers, providing safe, affordable homes and the services and support that help people and communities thrive.

Our mission is to make a difference to our customers and communities through quality homes and great services that reflect our social ethos. Guided by our vision to be the most trusted, inspiring and sustainable provider of affordable homes, we offer homes for rent, shared ownership and purchase, alongside specialist housing and support services, including retirement living, supported housing, domestic abuse refuges, LGBTQ+ safe spaces and young people's foyers.

Everything we do is centred on our customers. We build trusted relationships, create lasting social value and invest in homes, services and communities that enable people to live independently, realise their potential and thrive. Through innovation, collaboration and a long-term commitment to sustainability, we are helping shape stronger communities for the future.

We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix.

Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date.