Resident Safety & Scheme Coordinator

Ad Warrior Ltd; Calverley; On-site; GBP 13,000 - 15,000; Part time

Job summary

Stonewater is seeking a proactive Scheme Manager for Copley Mill House in Halifax. You will support day-to-day operations, carry out safety checks, and ensure compliant, high-quality service for residents.

The role requires experience in housing or customer-facing roles, strong IT and organisational skills, and a full UK driving licence for travel. Permanent, part-time (20 hours/week) with salary £13,988 per year.

Qualifications

• Experience in housing (ideally leaseholder management) or customer-facing roles.
• Strong IT skills (Microsoft Office) and willingness to learn new systems.
• Excellent record-keeping and attention to detail.
• A self-starter with great organisational skills and a passion for helping others.
• Clear communicator who works well with residents, colleagues, contractors, and external agencies.
• A practical problem-solver who delivers high-quality work and meets deadlines.
• Someone who takes pride in delivering excellent customer service, including resolving feedback and complaints.
• A full UK driving licence, to allow travel to our other scheme in Halifax in cases of emergencies.

Responsibilities

• Take ownership of essential safety checks (health & safety, fire safety, warden call) and ensure compliance.
• Support the Delivery Manager with day-to-day operations and resident wellbeing.
• Identify and manage risks, including safeguarding concerns, and take appropriate action.
• Provide friendly, proactive customer service and resolve feedback or complaints promptly.
• Coordinate with residents, contractors, and external agencies to maintain services.

Skills

Housing experience

IT skills

Attention to detail

Organisational skills

Customer service

Communication

Problem solving

Tools

Microsoft Office

Warden call system

Job description

Stonewater is seeking a proactive Scheme Manager for Copley Mill House in Halifax. You will support day-to-day operations, carry out safety checks, and ensure compliant, high-quality service for residents.

The role requires experience in housing or customer-facing roles, strong IT and organisational skills, and a full UK driving licence for travel. Permanent, part-time (20 hours/week) with salary £13,988 per year.