Estate Services Coordinator in Leeds)

Ad Warrior Ltd; Leeds; On-site; GBP 26,000 - 32,000; Full time

Job summary

Stonewater is seeking an Estate Services Coordinator to help deliver high-quality estate services across homes and communities in the North region. You will coordinate essential services, support contractor relationships, and respond to customer queries to improve service quality, ensuring well-maintained places where customers can feel at home.

The role involves managing administration across the Estate Services team, handling customer inquiries, and contributing to service improvements within

Qualifications

• Experience supporting a customer-facing service, ideally within social housing.
• Strong organisational skills with excellent attention to detail and accuracy.
• The ability to manage changing priorities, work at pace and use your own initiative.
• Confident communication skills and the ability to build effective relationships with a wide range of stakeholders.
• Good literacy and IT skills.
• Knowledge of relevant legislation and Health & Safety requirements.

Responsibilities

• Coordinating and providing administrative support across the Estate Services team.
• Supporting contract meetings and managing the administration of contract variations.
• Taking ownership of customer communications, complaints and service queries, ensuring they are dealt with promptly and effectively.
• Identifying areas of customer dissatisfaction and helping to implement service improvements that reduce complaints and enhance the customer experience.
• Managing and maintaining estate services asset data and mapping.
• Coordinating the administration of our national cyclical tree programme.
• Supporting contractor invoicing, helping to ensure invoices accurately reflect the services delivered.
• Tracking and monitoring key estate services activities, including information relating to estate inspections.
• Building positive working relationships with colleagues, contractors, customers and other key stakeholders.

Job description

Estate Services Coordinator

Location: North

Salary: £28,692 per year

Vacancy Type: Full Time (37.5 hours per week)

Are you highly organised, customer-focused and looking for a role where you can make a real difference to the places people call home?

If so, we want to hear from you!

We’re looking for an Estate Services Coordinator to help us deliver high-quality estate services across Stonewater’s homes and communities in the North region. As part of our customer strategy, we’re creating a new team that will strengthen our locality-based approach, helping us to be more visible, accessible and connected to our customers and the communities we serve.

This is a varied role where no two days will be quite the same. From coordinating essential estate services and supporting contractor relationships, to responding to customer queries and identifying opportunities to improve our services, you’ll play an important part in helping us create well-maintained places where our customers can feel at home.

What you’ll be doing

Working closely with colleagues, customers, contractors and partners, you’ll help ensure our estate services run smoothly and efficiently.

Your responsibilities will include:

• Coordinating and providing administrative support across the Estate Services team.
• Supporting contract meetings and managing the administration of contract variations.
• Taking ownership of customer communications, complaints and service queries, ensuring they are dealt with promptly and effectively.
• Identifying areas of customer dissatisfaction and helping to implement service improvements that reduce complaints and enhance the customer experience.
• Managing and maintaining estate services asset data and mapping.
• Coordinating the administration of our national cyclical tree programme.
• Supporting contractor invoicing, helping to ensure invoices accurately reflect the services delivered.
• Tracking and monitoring key estate services activities, including information relating to estate inspections.
• Building positive working relationships with colleagues, contractors, customers and other key stakeholders.

What we’re looking for

You’ll be someone who takes pride in delivering a great customer experience and enjoys keeping things organised behind the scenes.

You’ll bring:

• Previous experience of supporting a customer-facing service, ideally within social housing.
• A genuine commitment to delivering excellent customer service.
• Strong organisational skills with excellent attention to detail and accuracy.
• The ability to manage changing priorities, work at pace and use your own initiative.
• Confident communication skills and the ability to build effective relationships with a wide range of stakeholders.
• Good literacy and IT skills.
• The confidence to make effective decisions and take ownership of your work.
• An understanding of relevant legislation and Health & Safety requirements.

Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check (if applicable), satisfactory references and possession of a valid Right to Work document.

This role may require specific qualifications, skills, knowledge, and behaviours to meet the Competence and Conduct Standard for Social Housing. If not already qualified, there may be an expectation to study towards a professional qualification.

Discover Stonewater:

Stonewater is one of the UK’s largest social housing providers, driven by our purpose that everyone has a place to call home. With around 40,000 homes, we proudly serve more than 93,000 customers, providing safe, affordable homes and the services and support that help people and communities thrive.

Our mission is to make a difference to our customers and communities through quality homes and great services that reflect our social ethos. Guided by our vision to be the most trusted, inspiring and sustainable provider of affordable homes, we offer homes for rent, shared ownership and purchase, alongside specialist housing and support services, including retirement living, supported housing, domestic abuse refuges, LGBTQ+ safe spaces and young people’s foyers.

Everything we do is centred on our customers. We build trusted relationships, create lasting social value and invest in homes, services and communities that enable people to live independently, realise their potential and thrive. Through innovation, collaboration and a long-term commitment to sustainability, we are helping shape stronger communities for the future.

We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix.