Scheme Manager

RENDALL & RITTNER LIMITED; Brandwood End; On-site; GBP 13,000 - 15,000; Full time

Benefits offered by this job

20 days holiday plus bank holidays

Pension scheme enrollment

Employee assistance programme

Team uniform (subject to development)

Fully funded training and development

Discount access across travel, retail,

Job summary

Rendall & Rittner is seeking a Scheme Manager for a welcoming retirement living community in Birmingham. You will be the first on-site contact, delivering friendly, reliable customer service while coordinating contractors and keeping spaces safe, clean and well presented.

You will manage daily health and safety checks, update records, support residents and families, and ensure compliance and smooth operation of communal areas with minimal disruption.

Qualifications

• People-first attitude and warm communication.
• Organised and detail-focused with ability to juggle tasks.
• Pride in presentation; tidy, safe environments.
• Calm under pressure with good judgement.
• Reliable and discreet in handling information.

Responsibilities

• Greeting residents, visitors and contractors and being the go-to on-site contact.
• Scheduling and overseeing cleaning, maintenance and statutory inspections.
• Completing daily health and safety checks and maintaining accurate records.
• Managing keys, parcel deliveries, noticeboards and resident communications.
• Reporting repairs, following up on works and escalating issues when needed.
• Supporting community activities and signposting residents to helpful services.

Skills

Customer service

Organisation

Communication

Attention to detail

Calm under pressure

Tools

Email

Calendars

Databases/Portals

Job description

SCHEME MANAGER

Rendall & Rittner • £14,080 • Home Meadow Court, Birmingham, B13 0PN • Mon,Tue,Thurs, Fri - 10:00 - 14:00

DEVELOPMENT DETAILS

You'll be the friendly, reliable presence at a welcoming 34 apartment, private retirement living community where independence is supported and neighbourly connection matters. You'll get to know residents and their families, coordinate trusted contractors, and keep shared spaces safe, spotless and running smoothly.

ROLE EXPECTATIONS

You will be the first point of contact on-site, providing thoughtful customer service, coordinating building and compliance tasks, and keeping records up to date. You will support resident wellbeing, organise maintenance and inspections, and ensure the development is presented beautifully and operates safely every day.

WHAT SUCCESS LOOKS LIKE

• Residents feel listened to, informed and supported, with issues resolved promptly and courteously.
• The development looks immaculate, with communal areas clean, safe and welcoming at all times.
• Compliance calendars, checks and logs are accurate, up to date and readily auditable.
• Contractors are well briefed, supervised and deliver quality work with minimal disruption.
• Clear communication keeps residents, the managing agent and clients aligned on priorities.
• Incidents and concerns are handled calmly, professionally and in line with policy.

HOW YOU'LL SPEND MOST OF YOUR TIME

• Greeting residents, visitors and contractors and being the go-to on-site contact.
• Scheduling and overseeing cleaning, maintenance and statutory inspections.
• Completing daily health and safety checks and maintaining accurate records.
• Managing keys, parcel deliveries, noticeboards and resident communications.
• Reporting repairs, following up on works and escalating issues when needed.
• Supporting community activities and signposting residents to helpful services.

WHO THIS ROLE IS FOR

• You put people first and communicate with warmth, patience and clarity.
• You’re organised, detail-focused and comfortable juggling varied tasks.
• You take pride in presentation and keep environments tidy and safe.
• You remain calm under pressure and use sound judgement to solve problems.
• You value reliability, discretion and building trusted relationships.

EXPERIENCE THAT HELPS

• Ideally experience working in a similar role within the independent living, retirement sector.
• We will consider building management experience within the residential, hotels or commercial sector. Front-of-house, concierge, building manager experience in a people-centered setting with strong H&S knowledge.
• Coordinating contractors, facilities tasks or basic building compliance checks.
• Using email, calendars and simple databases or portals to keep records and plans updated.
• Working with older customers or in a community-focused role.
• Handling sensitive conversations and maintaining confidentiality.

WHAT WE OFFER

• 20 days holiday plus bank holidays
• Enrolment into the Rendall & Rittner pension scheme
• Employee assistance programme supporting family, health, money and work
• Employee referral scheme
• Team uniform* subject to development
• Fully funded training and development opportunities
• Access to discounts across travel, retail, fitness and entertainment

ABOUT RENDALL & RITTNER

Rendall & Rittner is one of the UK's most established and highly accredited residential leasehold property management companies, managing over 90,000 homes nationwide. Founded in 1990 on the belief that property management should be more professional, transparent and customer-focused, those principles still drive how we operate today as a founding partner of Odevo.

We are people-led and technology-enabled, investing heavily in our teams, systems and continuous improvement. Our standards are recognised through Investors in People Platinum, regulation by RICS and the FCA, and multiple industry awards, including Property Manager of the Year and Managing Agent of the Year.

HOW WE HIRE

• Initial conversation with our talent team
• Interview focused on your resident service approach, organisation and compliance awareness, and how you prioritise and solve problems in real scenarios

We aim to complete the process within two to three weeks and communicate clearly throughout.

All applicants must be eligible to live and work in the UK. Documentary evidence of eligibility will be required