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Scheduling Coordinator

The Good Care Group

Greater London

Hybrid

GBP 25,000 - 35,000

Full time

Today

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Job summary

A leading care provider in London is seeking a Scheduling Coordinator to enhance clients' quality of life by ensuring they are supported by the right carers. This role offers opportunities for growth within a supportive team, with a focus on problem-solving and effective communication.

Benefits

Family friendly benefits

Enhanced bereavement leave

Holiday buy and sell scheme

Paid volunteer days

Employee Assistance Programme

Qualifications

Experience in the health care sector with an understanding of carer roles.
Excellent customer service skills with the ability to handle challenging situations.
Ability to prioritize effectively and manage a fast-paced environment.

Responsibilities

Roster client placements and manage holidays and absences.
Build relationships with the care team and respond to concerns professionally.
Ensure scheduling system accuracy and maintain database integrity.

Skills

Customer Service

Problem Solving

Organizational Skills

IT Skills

Tools

Salesforce

Sirenum

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This range is provided by The Good Care Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

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Talent Acquisition | Employer Branding | Content Creation | Attracting and Retaining Top Talent

This role is based at our offices in Aldgate with potential flexibility for remote working to be discussed at interview.

We’re looking for a Scheduling Coordinator to join our team in London. You might already have experience as a call scheduler / coordinator, or you might have worked as a senior carer and you're looking for the next step in your career.

We think there’s nowhere better than The Good Care Group to grow your career as a Scheduling Coordinator, where you’ll receive second to none training and be part of an award winning, and CQC “Outstanding” rated team. We think there’s nowhere better because:

Great place to build your skills with potential development opportunities across the business - in 2024, over 30% of Head Office positions were filled through internal hires.
Benefits package: Family friendly benefits including: grandparents leave and enhanced bereavement leave, Holiday buy and sell scheme as well as 2 paid volunteer days
Level 2 Disability Confident Employer
Peer lead steering groups, including LGBTQ+, Ethnicity and Culture and Neurodiversity
Employee Assistance Programme offering confidential advice and support
96% would recommend working with us to others on Glassdoor

What you’ll be doing:

As Scheduling Coordinator you will help us enhance our clients’ quality of life by ensuring they are supported by the right carer with the correct level of experience to meet their needs. If you have a methodical approach to problem solving and you enjoy connecting and engaging with others, this could be the role for you.

You will proactively roster client placements for your region, effectively managing holidays and any periods of absence. As a great team player you’ll build strong relationships with the professional care team, responding to any concerns or challenges in a professional and supportive manner. It’s important that you have good IT skills - a high level of accuracy is needed to ensure the scheduling system (Sirenum) and our database (Salesforce) is accurate.

You’ll have:

Experience in the health care sector with an understanding of the expectations of a carer’s role and subsequent support required for both carers and clients
An ability to prioritise effectively, plan and organise
Excellent customer service skills with the ability to deal with difficult and challenging situations
An ability to problem solve and risk assess whilst staying calm in a fast pace environment
An ability to be able to facilitate change promptly and be able to re-prioritise your work-load daily

Equal opportunity statement

The Good Care Group and Oxford Aunts is an equal opportunity employer. We are proud to be a disability confident, and age diverse employer. To support a fair and inclusive hiring process, we anonymise all applications before they reach the hiring manager to help reduce unconscious bias.

Successful candidates will also be required to undergo a Standard Disclosure and Barring Service (DBS) check.

Seniority level

Seniority level
Entry level

Employment type

Employment type
Full-time

Job function

Job function
Administrative and Health Care Provider
Industries
Hospitals and Health Care

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