Scheduler - Scarborough

Beyond Housing Limited; Scarborough; On-site; GBP 22,000 - 32,000; Full time

Benefits offered by this job

Agile working

Hybrid working (up to 2 days from home

Real Living Wage

Generous pension scheme

Health plan

Job summary

Beyond Housing Limited is seeking a Scheduler in the Scarborough area to maintain records of repair requests and manage scheduling to coordinate repair activities. You will use scheduling software to track diaries and ensure timely updates to customers and stakeholders.

The role requires strong organisational and IT skills, comfortable with office software, and a customer-focused approach. Experience in housing repairs and being able to work to deadlines in a fast-paced environment is

Qualifications

• Strong organisational and IT skills with office software
• Experience with scheduling software and accurate data records
• Excellent problem-solving and analytical abilities
• Strong communication and customer-service orientation

Responsibilities

• Maintain accurate records of repair requests and track progress in scheduling software
• Monitor operatives' diaries and coordinate repair activities
• Keep customers and stakeholders informed with timely updates throughout the repair process
• Support efficient scheduling to achieve first-time fixes and on-time completions
• Work to deadlines in a fast-paced housing repairs environment
• Collaborate with housing officers, income officers and housing administrators

Skills

Organisational skills

IT skills

Communication

Customer service

Problem solving

Education

NVQ Level 2

GCSEs

Tools

Scheduling software

MS Office

Job description

We're hiring a scheduler in the Scarborough area!

In this role, you'll be responsible for maintaining accurate records of repair requests and monitoring progress through scheduling software, including tracking our operative's diaries and coordinating repair activities.

As a scheduler, you'll ensure that customers and relevant stakeholders are kept informed throughout the repair process, providing timely updates and effective communication. By supporting efficient scheduling and accurate record-keeping, you'll contribute to delivering a high-quality service, focussed on achieving first-time fixes, and ensuring repairs are completed within agreed timescales. This directly supports the organisation's mission of providing services that customers value and trust.

We'll need you to bring strong organisational and IT skills, be able to confidently use office software applications and maintain accurate data records. You'll also need to have excellent problem-solving and analytical abilities, which will enable you to make informed decisions and respond effectively to changing demands. By being a strong communicator with a customer-focused approach, you'll be able to demonstrate a high standard of customer service and will have the ability to provide clear guidance and information to customers, colleagues and stakeholders.

Experience and knowledge of building repairs and maintenance across a range of trades, together with an understanding of housing or landlord repair services, would be advantageous in this role. We'll need you to be comfortable working to deadlines in a fast-paced environment, while being adaptable to change, and committed to promoting inclusion, equality and diversity. As a collaborative and effective team player, you'll contribute positively to service delivery while bringing the confidence and professionalism needed to support operational success. We require you to have a good standard of education, such as NVQ Level 2, GCSEs or equivalent experience.

You'll be joining a dedicated, area-based team that works closely with a range of colleagues, including trade operatives, housing officers, income officers, and housing administrators. We are a close-knit and supportive team that values collaboration, communication, and a shared commitment to delivering excellent customer service. Working together, we strive to resolve repairs efficiently, support our communities, and ensure customers receive the highest standard of service. Our team is passionate about making a positive difference, putting customers at the heart of everything we do.

Laura Harrison is our Area Manager, so if you fancy an informal chat about the role, give her a call on 07973 858009.

Closing date for applications is Monday 7 September 2026, applications will be reviewed throughout the duration of the advert and we may close it early should enough applications be received. We are not working with recruitment agencies on this vacancy.

Our story began in 2018 and we'd like you to be part of our future. With over 15,000 homes, 30,000 customers and 750 colleagues, we're changing lives every day. Our mission is simple; to provide homes customers want, services they value, delivered by people who care. We want to help our customers and communities to succeed and thrive. Considerate, collaborative, ambitious and accountable – that's just our way of life.

Our offices are more than just the space we work in. We encourage inspiration, creativity and productivity in a relaxed and comfortable environment. We're looking for people who are travelling in the same direction when it comes to the way we work, live our values and deliver our services. Our reward and recognition offer is pretty impressive too!

We have ambitious plans for further growth and impact, and we need the right people to take this leap with us. It may be challenging at times, but you can be assured that it is going to be rewarding and inspiring. After all, we are changing lives, every day, in all that we do.

Our values and extremely important to us and we want all our colleagues to really live our values every day, we are looking for candidates who show they have the skills to do the role and are aligned with our values.

At Beyond Housing, we are committed to ensuring that all applicants are treated fairly throughout our recruitment and selection processes and are not discriminated against on the grounds of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation.

Why choose us?

The team here at Beyond Housing genuinely cares about the work we do to transform the lives of our customers. We think this is a pretty big reason to love your career at Beyond Housing, and that's why our benefits package shows Beyond Housing genuinely cares about its teams too.

Here are some details of our employment package:

• Agile working - to give you that positive work-life balance. This enables you to work up to two days from home (if your role is suitable for that) after you have settled in and learned the ropes
• Generous holiday entitlement (up to 39 days including bank holidays after 5 years service) with the ability to purchase more if you wish
• Impressive salaries that match the market rate, with a commitment to an annual cost of living rise
• Commitment to paying the Real Living Wage as defined by the Living Wage Foundation
• Competitive pension scheme with generous employer contributions, to help you plan financially for your retirement
• Life assurance to look after your loved ones should the worst happen to you, and generous time off for bereavement if the worst happens to your loved ones
• Health cash plan, to claim back basic medical expenses such as optical, dental, and complementary therapies, along with free flu jabs to keep you tip-top
• A much-needed caffeine boost with free tea and coffee (and cordial for when you’re feeling parched)
• Recognition schemes such as weekly 'Cheers For Peers', 'Star of the Quarter' and our prestigious annual Star Awards event
• Long service awards every 5 years
• Cycle to work scheme and cycle parking (if you’ve got the legs for it)
• Cashback and discounts scheme covering a range of well-known retailers and leisure providers to help your money go further
• Salary sacrifice electric vehicle lease scheme to support cost effective green travel
• Electric vehicle lease scheme to support cost effective green travel