Scheduler (3 year fixed term contract)

Guernsey Electricity Limited; St Peter Port; On-site; GBP 32,000 - 46,000; Full time

Job summary

Guernsey Electricity Limited is seeking a Scheduler on a 3-year fixed term contract based in Guernsey. You will plan and schedule works across multiple departments, collaborating with task owners and team leads to identify efficiencies and improve overall scheduling.

You will handle inquiries by phone and email, input data into company systems, and ensure tasks are prioritized and aligned with business needs.

Qualifications

• Ability to understand and follow instructions.
• Friendly, helpful and positive demeanour with a can do attitude.
• Able to multitask and manage conflicting priorities under pressure and to deadlines.
• Excellent organisational/time management skills.
• Good level of computer/software competency.
• Ability to problem solve and work quickly and accurately.
• Proven ability to build strong working relationships with colleagues and external stakeholders.

Responsibilities

• Consult with business specialists to understand activity details.
• Identify schedule delays and facilitate timely intervention.
• Recommend actions to keep tasks and projects on time.
• Answer phones and emails, schedule/confirm appointments, input data into systems.
• Schedule tasks across departments in order of business priority.
• Realign tasks to match priority while resolving conflicts.
• Deliver excellent internal and external customer service.
• Escalate conflicts to the Planning and Scheduling Team Lead.
• Produce required reports for the Team Lead.
• Contribute to team improvements and suggest process enhancements.

Skills

Instruction adherence

Customer service

Multitasking

Time management

Computer literacy

Problem solving

Stakeholder relations

Scheduling concepts

Job description

Scheduler (3 year fixed term contract)

Department: Distribution

Employment Type: Full Time

Location: Guernsey

Reporting To: Team Lead

Description

To plan and schedule works across various business departments collaborating with task owners/team leads and identifying efficiencies through location, process, job types etc. Providing support to business areas in order to ensure that workers are able to concentrate on tasks rather than planning and scheduling.

Key Responsibilities

• 1. Consulting with business specialists in order to understand detail of activities
• 2. Identifying potential schedule delays and facilitating intervention in a timely manner
• 3. Recommending actions to keep tasks and projects on time
• 4. Answers phones and emails, schedules and confirms appointments, and inputs internal/customer data into company systems.
• 5. Scheduling tasks across departments in order of defined business priority
• 6. Realign scheduled tasks to match priority whilst resolving conflicts
• 7. Delivering exceptional customer service both internally and externally
• 8. Escalating conflicts to the Planning and Scheduling Team Lead
• 9. Produce reports in line with requirements set out by Team Lead
• 10. Contributes to team effort and identifies/recommends enhancements to processes

Skills, Knowledge and Expertise

• Ability to understand and follow instructions
• Friendly, helpful and positive demeanour as well as a "can do" attitude
• Ability to multitask and manage conflicting priorities, used to working under pressure and to deadlines (essential)
• Excellent organisational/time management skills
• Good level of computer/software competency
• Ability to work quickly and accuratelyAbility to problem solve
• Proven ability to build strong working relationships with colleagues and external stakeholders (essential)
• An understanding of scheduling practices/resource management techniques would be beneficial but not essential

Why join Guernsey Electricity Limited

Now is an exciting time to join Guernsey Electricity and you can play a critical role in helping Islanders transition to a more sustainable future.