Scheduler

Network Plus; Stretford; On-site; GBP 28,000 - 36,000; Full time

Job summary

Network Plus is recruiting a Purge and Relight Scheduler to plan and coordinate the Company’s work through clear communication with internal and external customers, as well as managing the business and client database systems.

You will take ownership of workstreams, schedule orders in line with SLA, optimise routes, and provide regular reports while ensuring high levels of customer satisfaction and safety compliance.

Qualifications

• Experience in a similar role within utilities would be advantageous.
• Strong organisational and communication skills are essential.

Responsibilities

• Take ownership of workstreams, coordinating work from receipt to job completion.
• Schedule work orders in line with SLA, optimise travel routes and productivity.
• Provide customer service to internal and external customers via telephone and webchat.
• Maintain timely input into works management systems and escalate issues as needed.
• Ensure client and operational requirements are met professionally and efficiently.
• Deliver daily and weekly reports to meet service levels and objectives.
• Contribute solutions and adapt to change within the team.
• Report safety issues in line with Company procedures.

Skills

Scheduling

Customer service

Communication

Tools

Works management systems

Job description

Description

Purge and Relight Scheduler

As a Scheduler, you will be responsible for effectively planning and coordinating the Company’s work through communication with internal and external customers, as well as the management of the business and client database systems.

Key Responsibilities

• You will take ownership of the workstreams, coordinating the work from receipt, through to job completion
• You will schedule work orders in accordance with SLA’s, whilst optimising travel routes and increasing productivity
• You will provide customer service to both internal and external customers via telephone and webchat
• You will maintain timely and accurate input and uploading of information into the works management systems, ensuring that all issues are recorded and escalated
• You will ensure that all the client and operational requirements are met in a professional and efficient manner
• You will ensure the highest level of customer service is achieved to both external and internal customers, providing excellent customer satisfaction every time
• You will provide daily and weekly reports as required and to ensure that all service levels and objectives are achieved
• You will provide a positive and innovative input into the team, through provision of solutions to problems and embracing change
• You will ensure that safety issues are reported in line with Company procedures

Experience and Qualifications

Previous experience in a similar role within Utilities would be an advantage but not essential.

Salary and Benefits

We offer a competitive salary based on experience along with a full benefits package.

Network Plus is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.

We are Armed Forces-friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners.

We understand that privacy and the security of your personal information is extremely important. By applying for this role, you agree to the terms of your privacy policy.

Network Plus is an award-winning business delivering essential utility and infrastructure services for the UK’s major providers of gas, power, telecoms, transport, water, and wastewater.

We value the variety of experience, perspective, and other points of difference our workforce, clients, and supply chain offer.

We are actively working with colleagues across the Network Plus Group to develop an inclusive environment - we want all our employees to feel valued and included to enable everyone to thrive at work and understand the value of their contribution matters no matter their background, identity, or circumstances.