Scheduler

Pennington Choices; Warrington; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Scheduler to join their dynamic Planning, Scheduling & Dispatch team. This role offers a fantastic opportunity to work in a fast-paced environment, where you will be responsible for deploying resources for various business operations. You'll manage appointments for essential services such as asbestos surveys and energy assessments, ensuring compliance and quality in service delivery. The company values training and development, providing a supportive atmosphere for personal growth. If you're ready to take on a challenging role that makes a difference, this is the opportunity for you.

Benefits

26 days annual leave plus 8 Bank Holidays

Enhanced employer pension contributions

Flexible working arrangements

Access to training and development

Regular company social events

Employee discounts on high street brands

Life insurance from day one

Access to private healthcare

Paid sick leave allowance

Referral programme

Qualifications

• Experience in scheduling and managing appointments for field operatives.
• Strong communication skills for handling client inquiries.

Responsibilities

• Schedule appointments for field-based operatives efficiently.
• Handle and resolve inquiries from clients and tenants.

Skills

Scheduling

Telephony

Computer Literacy

Customer Service

Problem Solving

Education

High School Diploma

Relevant Certification

Tools

Works Management Systems

Job description

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We are growing and with our ambitious plans we are currently looking for the very best talent to join us. We need people who can think differently about how to solve problems. Therefore, we are recruiting a Scheduler to join our Planning, Scheduling & Dispatch (PS&D) department.

About This Role

You will be joining a great team working within a fast paced office, although in the current climate there may also be some working from home. This will represent a challenging role, and fantastic opportunity for the right individual.

Working flexibly within the team, you will deploy resource for all our business operations, as well as handling inbound and outbound telephony.

You will need to follow the appropriate processes to ensure that all our field-base operatives are attending and completing as many work orders as is practical - both in respect of compliance (client/contract response times being met) and also quality (sufficient time is allowed for works order completion).

Working collaboratively with the PS&D Manager, other schedulers, field-base operatives and service leaders (leaders within Pennington Choices) you will build rapport and trust.

You will be required to book as many appointments as is possible to support the delivery of asbestos surveys, gas and electrical audits, fire risk assessments, energy performance assessments and stock condition surveys. (Our field-based operatives work nationwide and for a variety of clients and include directly employed operatives and subcontracted associates.)

In addition, you must manage tenant enquiries in a friendly and helpful manner as well as responding to client enquiries promptly and professionally.

Confidence with telephony and a high level of computer literacy is vital.

Responsibilities Include

• Scheduling responsive and planned appointments for field-based operatives across the business
• Being conversant utilising multiple works management systems
• Handling and resolving telephone and email enquiries from clients, tenants and colleagues
• Proactive outbound telephone calls - persuading and influencing tenants to arrange appointments
• Liaising with, and directing, field-based operatives
• Sharing ideas and insight in order to continually improve the PS&D function including increasing appointments made, appointments kept and properties accessed
• Understanding of each contract’s response times and service level agreements (SLAs)
• Identifying and escalating early warnings for risk to response times/SLAs, productivity outputs and process
• Understanding the difference between planned and responsive works and the differing approach to each in order to manage demand and minimise cost.
  
  

Training and Development

Pennington Choices have a strong focus on training and development. Access to training and professional development is available to all within the business.

It is important to us to develop the capabilities of our employees and we have a proven track record of promoting from within.

Benefits

Pennington Choices has been recognised by Best Companies as being a very good employer each year since 2018. We offer a working environment that is stimulating, where our people are given the tools they need to help shape their careers. With approachable and supportive line management and a proven track record of promoting from within, we encourage our people to be the best they can be, and we provide them with training, variety and support to help them grow.

We Also Provide Colleagues With

• Competitive salary and transparent salary bands
• Commitment to super flexible and remote hybrid working where applicable
• 37.5-hour working week
• 26 days annual leave plus 8 Bank Holidays (pro rata)
• Additional leave for length of service up to 31 days each year
• Opportunity to buy additional annual leave or sell surplus leave
• Enhanced employer pension contributions of 4% when you contribute 6%
• Enhanced maternity and paternity pay
• Regular Learning and Development opportunities
• Regular company social events including an annual summer BBQ
• Cycle to work scheme, offering savings of at least 32%* on a new bike and cycle safety accessories
• Electric Car salary sacrifice scheme, saving 30-60% on an electric car (subject to eligibility)
• Access to an online platform providing employee discounts on hundreds of high street brands
• Life insurance/Death in service offering 2 x salary cover from day one of employment
• Access to private healthcare, Employee Assistance Programme, and Wellness programmes including annual flu jab
• Paid sick leave allowance each year
• Free eye tests and contribution towards new glasses/frames
• Referral programme offering up to £2,000
• Option for personal use of company vehicle (subject to eligibility)
• Access to paid volunteering days in support of local charities/initiatives
• Length of service reward
• Welcome goodie bag
  
  

About Us

Pennington Choices is an Equal Opportunity Employer, and as such we recruit, hire, train, and promote persons in all job classifications without regard to race, colour, religion, sex, national origin, disability, age, marital status, sexual orientation, gender identity or expression, genetics, status as a protected veteran, or any other characteristics protected by law.

Pennington Choices provides property surveying and consultancy services to organisations nationwide. We have a wealth of experience working with more than 800 public and private sector organisations across social housing, NHS, education, and rail since 2000.

At the heart of what makes Pennington Choices special is our people. We live by our values of being fun, resilient, brave and treating each other with respect. We also know there’s more to life than work, which is why we will encourage you to stay active, nurture your mental health, and create a fulfilling work/life balance.

Our head office is a converted barn in the picturesque Cheshire countryside, located just 3 minutes from M56 Jct10, and we have regional offices in Bromley, Kent and Sheffield. We are a close-knit organisation with people at our very core, and we strive for excellence in everything we do. As winners of Employer of the Year at both the Warrington Business Awards and the South London Business Awards, we've been recognised by Best Companies as a very good employer each year since 2018.

If successful, you will be joining us at a very exciting time. The business has already been through a period of substantial growth, concluding its current 5-year business plan in April 2024 which will achieve a turnover of £17.5m. A further 5-year plan through to 2029 is being developed with a projected growth to £40m.

Ready to start your next chapter?

If this sounds like the job for you, complete the job application and attach your CV for consideration in the link below.

Apply to become a Scheduler here

Our team will be reviewing all applications over the next couple of weeks. Unfortunately we are unable to respond to everyone individually, therefore if you have not heard from us within 14 days it means that we will not be progressing your application further on this occasion.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Business Consulting and Services

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