Scheduler

Pennington Choices Ltd; Warrington; Hybrid; GBP 23,000 - 25,000; Full time

Job summary

An established industry player is seeking a Scheduler to join their dynamic Planning, Scheduling & Dispatch department. This role offers a fantastic opportunity to work in a fast-paced office environment while also allowing for flexible working arrangements. You will be responsible for efficiently scheduling appointments for field-based operatives, ensuring compliance with service level agreements, and managing tenant inquiries. The company is committed to employee development and offers a supportive work culture with numerous benefits, including flexible working options and opportunities for professional growth. If you are a proactive individual with strong communication skills, this could be the perfect role for you.

Benefits

26 days annual leave plus 8 Bank Holidays

Enhanced employer pension contributions

Regular Learning and Development opportunities

Cycle to work scheme

Access to private healthcare

Free eye tests

Paid sick leave allowance

Referral programme

Access to paid volunteering days

Welcome goodie bag

Qualifications

• Confidence with telephony and a high level of computer literacy is vital.
• Ability to manage tenant enquiries in a friendly and helpful manner.

Responsibilities

• Schedule appointments for field-based operatives across the business.
• Handle and resolve telephone and email enquiries from clients and tenants.
• Proactively make outbound calls to arrange appointments.

Skills

Telephony Skills

Computer Literacy

Problem Solving

Communication Skills

Tools

Works Management Systems

Job description

Full-time (permanent)
Office based in Warrington, Cheshire, located just 3 minutes from M56, Jct 10.
Salary from £23,400 - £24,276
7.5 hour day shifts, Monday to Friday, no weekends required.

We are growing and with our ambitious plans we are currently looking for the very best talent to join us. We need people who can think differently about how to solve problems. Therefore, we are recruiting a Scheduler to join our Planning, Scheduling & Dispatch (PS&D) department.

About this role

You will be joining a great team working within a fast-paced office, although in the current climate there may also be some working from home. This will represent a challenging role and fantastic opportunity for the right individual.

Working flexibly within the team, you will deploy resource for all our business operations, as well as handling inbound and outbound telephony.

You will need to follow the appropriate processes to ensure that all our field-base operatives are attending and completing as many work orders as is practical - both in respect of compliance (client/contract response times being met) and also quality (sufficient time is allowed for works order completion).

Working collaboratively with the PS&D Manager, other schedulers, field-base operatives, and service leaders (leaders within Pennington Choices) you will build rapport and trust.

You will be required to book as many appointments as is possible to support the delivery of asbestos surveys, gas and electrical audits, fire risk assessments, energy performance assessments, and stock condition surveys. (Our field-based operatives work nationwide and for a variety of clients and include directly employed operatives and subcontracted associates.)

In addition, you must manage tenant enquiries in a friendly and helpful manner as well as responding to client enquiries promptly and professionally.

Confidence with telephony and a high level of computer literacy is vital.

Responsibilities include:

1. Scheduling responsive and planned appointments for field-based operatives across the business
2. Being conversant utilising multiple works management systems
3. Handling and resolving telephone and email enquiries from clients, tenants, and colleagues
4. Proactive outbound telephone calls - persuading and influencing tenants to arrange appointments
5. Liaising with, and directing, field-based operatives
6. Sharing ideas and insight in order to continually improve the PS&D function including increasing appointments made, appointments kept, and properties accessed
7. Understanding of each contract’s response times and service level agreements (SLAs)
8. Identifying and escalating early warnings for risk to response times/SLAs, productivity outputs, and process
9. Understanding the difference between planned and responsive works and the differing approach to each in order to manage demand and minimise cost.

Training and Development

Pennington Choices have a strong focus on training and development. Access to training and professional development is available to all within the business.

It is important to us to develop the capabilities of our employees and we have a proven track record of promoting from within.

Benefits

Pennington Choices has been recognised by Best Companies as being a very good employer each year since 2018. We offer a working environment that is stimulating, where our people are given the tools they need to help shape their careers. With approachable and supportive line management and a proven track record of promoting from within, we encourage our people to be the best they can be, and we provide them with training, variety and support to help them grow.

• Competitive salary and transparent salary bands
• Commitment to super flexible and remote hybrid working where applicable
• 37.5-hour working week
• 26 days annual leave plus 8 Bank Holidays (pro rata)
• Additional leave for length of service up to 31 days each year
• Opportunity to buy additional annual leave or sell surplus leave
• Enhanced employer pension contributions of 4% when you contribute 6%
• Enhanced maternity and paternity pay
• Regular Learning and Development opportunities
• Regular company social events including an annual summer BBQ
• Cycle to work scheme, offering savings of at least 32% on a new bike and cycle safety accessories
• Electric Car salary sacrifice scheme, saving 30-60% on an electric car (subject to eligibility)
• Access to an online platform providing employee discounts on hundreds of high street brands
• Life insurance/Death in service offering 2 x salary cover from day one of employment
• Access to private healthcare, Employee Assistance Programme, and Wellness programmes including annual flu jab
• Paid sick leave allowance each year
• Free eye tests and contribution towards new glasses/frames
• Referral programme offering up to £2,000
• Option for personal use of company vehicle (subject to eligibility)
• Access to paid volunteering days in support of local charities/initiatives
• Length of service reward
• Welcome goodie bag

About us

Pennington Choices is an Equal Opportunity Employer, and as such we recruit, hire, train, and promote persons in all job classifications without regard to race, colour, religion, sex, national origin, disability, age, marital status, sexual orientation, gender identity or expression, genetics, status as a protected veteran, or any other characteristics protected by law.

Pennington Choices provides property surveying and consultancy services to organisations nationwide. We have a wealth of experience working with more than 800 public and private sector organisations across social housing, NHS, education, and rail since 2000.

At the heart of what makes Pennington Choices special is our people. We live by our values of being fun, resilient, brave and treating each other with respect. We also know there’s more to life than work, which is why we will encourage you to stay active, nurture your mental health, and create a fulfilling work/life balance.

Our head office is a converted barn in the picturesque Cheshire countryside, located just 3 minutes from M56 Jct10, and we have regional offices in Bromley, Kent and Sheffield. We are a close-knit organisation with people at our very core, and we strive for excellence in everything we do. As winners of Employer of the Year at both the Warrington Business Awards and the South London Business Awards, we've been recognised by Best Companies as a very good employer each year since 2018.

Ready to start your next chapter?

If this sounds like the job for you, complete the job application and attach your CV for consideration in the link below.

Apply to become a Scheduler here Our team will be reviewing all applications over the next couple of weeks. Unfortunately, we are unable to respond to everyone individually, therefore if you have not heard from us within 14 days it means that we will not be progressing your application further on this occasion.

Explore

Hear directly from our teams across the UK about what life is like working for Pennington Choices.