Scheduler

Beyond Housing; Redcar; On-site; GBP 25,000 - 38,000; Full time

Benefits offered by this job

Agile working

Hybrid/home working

Generous annual leave

Real Living Wage

Pension scheme

Wellbeing and development

Job summary

Beyond Housing is seeking a proactive Scheduler to manage repair requests, appointments and work progress. You will allocate tasks to operatives, monitor diaries and resources, and keep customers informed of progress and changes.

The role requires IT literacy, accurate data entry, and strong communication and customer service skills. Experience in housing or landlord settings is desirable, with NVQ2/GCSEs or equivalent qualifications preferred.

Qualifications

• IT literate with accurate data entry and MS Office experience.
• Strong problem-solving and analytical skills.
• Excellent communication and customer service abilities.
• Experience in a fast-paced environment with deadlines and competing priorities.
• Experience in housing/landlord setting is desirable; NVQ Level 2 or GCSEs or equivalent.

Responsibilities

• Maintain accurate records of repair requests, appointments and work progress.
• Allocate work to operatives and monitor diaries and resource availability.
• Keep customers and stakeholders informed of appointments and progress.
• Support first-time fixes and maximise operative productivity to ensure repairs are completed within timescales.

Skills

Data entry

IT literate

Microsoft Office

Problem-solving

Analytical skills

Communication

Customer service

Decision making

Education

NVQ Level 2

GCSEs

Equivalent qualifications

Job description

Our schedulers play a key role in delivering an efficient and customer-focused repairs service by maintaining accurate records of repair requests, appointments, and work progress through scheduling and forecasting systems. The role is responsible for allocating work to the appropriate operative, monitoring diaries and resource availability, and ensuring customers and relevant stakeholders are kept informed of repair appointments and progress.

The scheduler contributes to the organisation's commitment to providing services that customers value by supporting first-time fixes, maximising operative productivity, and helping to ensure repairs are completed within agreed timescales.

The successful candidate will be IT literate, with experience of accurate data entry and confidence in using Microsoft Office and other business software applications. They will possess strong problem-solving and analytical skills, alongside excellent communication and customer service abilities, enabling them to build positive relationships with customers, colleagues, and stakeholders. Experience of working in a fast-paced environment where deadlines, service demands, and competing priorities must be effectively managed.

The post holder will be adaptable, flexible, and open to change, with the confidence to make decisions, provide clear direction, and respond positively to operational challenges. They will be a committed team player who embraces the values of inclusion, equality, and diversity and contributes to a collaborative working environment. Experience of working within a housing or landlord setting, particularly in the planning and scheduling of repairs, is highly desirable. Candidates should hold a good standard of education, such as NVQ Level 2, GCSEs, or equivalent qualifications, although relevant experience will also be considered.

Alison Evans is our Area Manager, so if you fancy an informal chat about the role, why not give them a call on 07880 052420.

Closing date for applications is Monday 19 October 2026, applications will be reviewed throughout the duration of the advert and we may close it early should enough applications be received. We are not working with recruitment agencies on this vacancy.

Beyond Housing’s Employability team is here to support your application. If you need any assistance please call 0345 065 5656 or email [e-mail].

All about Beyond Housing

Since 2018, Beyond Housing has been providing homes, strengthening communities and creating opportunities for people across the north east and North Yorkshire.

Today, we provide over 15,000 homes, support more than 30,000 customers and employ over 800 colleagues, all united by a shared purpose: to provide homes customers want, services they value, places they are proud of, all delivered by people who care.

We believe everyone deserves the opportunity to thrive. That's why we're passionate about helping our customers and communities succeed, while creating a workplace where our colleagues can do the same. Our values shape everything we do. We are considerate, collaborative, ambitious and accountable, and we're looking for people who share those values and want to make a difference.

Our workplaces are designed to encourage collaboration, innovation and wellbeing. We strive to create an environment where colleagues feel valued, supported and empowered to bring their best selves to work and make a real impact every day.

As we continue to grow, so do our ambitions, which is why we’re always looking for talented people to join us on our journey and help shape the future of Beyond Housing. The work can be challenging, but it's also rewarding, meaningful and inspiring. Every day brings an opportunity to change lives and strengthen local communities.

At Beyond Housing, we're committed to creating an inclusive workplace where everyone feels they belong. FREDIE (Fairness, Respect, Equality, Diversity, Inclusion and Engagement) is at the heart of everything we do, helping us build a culture where people are valued, heard and supported. We welcome applications from people of all backgrounds and are dedicated to ensuring a fair and accessible recruitment process.

Why choose us?

At Beyond Housing, our colleagues genuinely care about making a difference to the lives of our customers and communities. We believe that when people feel supported, valued and empowered, they can achieve great things. That's why we offer a fantastic benefits package designed to support your wellbeing, work-life balance and future ambitions.

Our benefits include:

• Agile working arrangements, including the opportunity to work from home up to two days a week (where the role allows) after your induction period
• Generous annual leave entitlement, with up to 39 days including bank holidays after five years' service, plus the option to purchase additional leave
• Competitively benchmarked salaries with annually negotiated cost of living increases
• Commitment to pay at least the Real Living Wage as defined by the Real Living Wage Foundation
• Good pension scheme with generous employer contributions
• A strong focus on colleague wellbeing, inclusion and career development
• Life assurance and compassionate time off when you need it
• Health cash plan, giving support for dental, optical and complementary treatments, plus free flu vaccinations
• Colleague recognition programmes including Cheers for Peers, Star of the Quarter and our annual Star Awards
• Long service awards recognising every five years of service
• Cycle to Work scheme and cycle parking
• Retail discounts and cashback offers at a range of national retailers and leisure providers
• Salary sacrifice electric vehicle scheme to support sustainable and affordable travel.