Scaled CS Lead APAC, Hybrid London

Hyra; Greater London; Hybrid; GBP 39.000 - 66.000; Vollzeit

Benefits dieser Stelle

Hybrid work model

Temporary contract (9–12 months)

Zusammenfassung

Hyra is seeking a Scaled Customer Success Lead to manage scalable CS programs for the APAC market from Central London. This hands-on role covers onboarding, activation, save motions, and upsell activities, with a focus on revenue and retention. It involves collaboration with a Philippine-based contact centre and UK/Australia teams.

The role is a 9-12 month temporary assignment with a hybrid work model (2–3 days in the office) and a day rate of up to £357 via umbrella for the right candidate.

Qualifikationen

• Proven experience in scaled or tech-touch CS or high-volume SaaS support.
• Comfortable working across UK, Australia, and APAC time zones.
• Strong collaboration with cross-functional teams.

Aufgaben

• Manage day-to-day delivery of scaled CS programs for onboarding, activation and upsell.
• Run data-driven experiments to improve retention and revenue.
• Collaborate with external BPO/contact centres to execute customer journeys.
• Coordinate across UK, Australia, and Philippines teams to deliver results.

Jobbeschreibung

Hyra is seeking a Scaled Customer Success Lead to manage scalable CS programs for the APAC market from Central London. This hands-on role covers onboarding, activation, save motions, and upsell activities, with a focus on revenue and retention. It involves collaboration with a Philippine-based contact centre and UK/Australia teams.

The role is a 9-12 month temporary assignment with a hybrid work model (2–3 days in the office) and a day rate of up to £357 via umbrella for the right candidate.