APAC-Focused Scaled CS Lead (9-12m, Hybrid)

Randstad Finance; City Of London; Hybrid; GBP 57.000 - 75.000; Vollzeit

Zusammenfassung

Randstad Finance is partnering with a global financial and business management software enterprise to recruit a Scaled Customer Success Lead - Customer Success Manager (APAC Focus) in Central London. The role combines hands-on delivery with regional coordination, focusing on onboarding, activation, and upsell programmes for the APAC market.

Based in a hybrid London office, you will collaborate with a Philippines-based BPO and Sydney stakeholders, driving revenue and retention through pragmatic

Aufgaben

• Programme Execution & Monitoring: Manage the day-to‑day delivery of established scaled customer success programmes across onboarding, activation, save motions, and upsell initiatives.
• Experimentation & Optimization: Proactively run iterative tests and data‑driven experiments on existing workflows to improve retention and revenue.
• Contact Centre Collaboration: Work with an outsourced contact centre in the Philippines to execute revenue-driving journeys.
• Cross‑Regional Stakeholder Management: Coordinate with London, Sydney, and international teams.
• Delivery & Problem Solving: Track milestones and move projects from inception to execution.

Jobbeschreibung

Randstad Finance is partnering with a global financial and business management software enterprise to recruit a Scaled Customer Success Lead - Customer Success Manager (APAC Focus) in Central London. The role combines hands-on delivery with regional coordination, focusing on onboarding, activation, and upsell programmes for the APAC market.

Based in a hybrid London office, you will collaborate with a Philippines-based BPO and Sydney stakeholders, driving revenue and retention through pragmatic