Scale-Driven Operations Director (Automation & AI)

GARY CHAPLIN LTD; Manchester; On-site; GBP 90,000 - 130,000; Full time

Job summary

Gary Chaplin Ltd., a rapidly growing, technology-enabled property business in the UK, seeks an Operations Director to lead cross-functional transformation across Operations, Technology, Product, Commercial and Customer. The role requires hands-on leadership, deep process expertise and a drive to implement scalable systems that support rapid growth.

The successful candidate will build an operating model, champion automation and AI adoption, and partner with senior leadership to deliver measurable

Qualifications

• Significant senior operational leadership within a fast-growth SME or scale-up.
• Strong capability in building scalable operating models and evidence-based improvement.
• Commercial and analytical strength with data-driven decision making.
• Experience leading cross-functional transformation across Operations, Technology, Product and Customer.

Responsibilities

• Build the scalable operating model to support rapid growth with efficiency.
• Own process excellence, change and automation initiatives across the business.
• Lead data visibility via KPIs and MI to link performance to revenue and value.
• Develop managers and create governance to sustain growth without excessive headcount.

Skills

Senior leadership

Operational leadership

Process improvement

Data analysis

Automation & AI

Job description

Gary Chaplin Ltd., a rapidly growing, technology-enabled property business in the UK, seeks an Operations Director to lead cross-functional transformation across Operations, Technology, Product, Commercial and Customer. The role requires hands-on leadership, deep process expertise and a drive to implement scalable systems that support rapid growth.

The successful candidate will build an operating model, champion automation and AI adoption, and partner with senior leadership to deliver measurable