Scale-Driven Head of Service Operations (Hybrid, Equity)

Iterum Trading Limited; Greater London; Ibrido; GBP 120.000 - 180.000; Tempo pieno

Vantaggi offerti da questo lavoro

Equity options

Hybrid working

Descrizione del lavoro

Iterum is seeking a Head of Service Operations in London to own the end-to-end delivery engine for a growing platform. You will lead a team of seven today and scale throughput, performance, and cost efficiency while maintaining top-tier client relationships and rigorous operational standards.

The role combines strategic oversight with hands-on problem solving, emphasizing automation, process design, and data-driven decision making in a hybrid London office environment with equity options.

Competenze

• You have run high-volume operations where execution matters.
• Strong ops mindset with clear ownership and measurable performance.

Mansioni

• Own day-to-day performance across key metrics like first-time fix rates and SLA adherence.
• Line manage the team and build scalable playbooks for expansion.
• Maintain senior operational relationships with institutional clients and provide performance reporting.
• Drive adoption of data and KPI frameworks across the team.
• Collaborate with product and data teams to scale the platform.

Conoscenze

High-volume ops

Leadership

Data-driven decisions

Process improvement

Descrizione del lavoro

Iterum is seeking a Head of Service Operations in London to own the end-to-end delivery engine for a growing platform. You will lead a team of seven today and scale throughput, performance, and cost efficiency while maintaining top-tier client relationships and rigorous operational standards.

The role combines strategic oversight with hands-on problem solving, emphasizing automation, process design, and data-driven decision making in a hybrid London office environment with equity options.