Aircraft Customer Delivery Manager

Gama Aviation Plc; Lower Blandford St Mary; Sur place; GBP 55 000 - 75 000; Plein temps

Avantages offerts par ce poste

Comprehensive Private Healthcare

Free Car Parking

2 Paid Volunteering Days

Investment in Training

Résumé du poste

Gama Aviation Plc in Bournemouth is seeking an Aircraft Customer Delivery Manager to lead the coordination of customer aircraft deliveries, ensuring on-time, on-budget completion while upholding high quality standards.

You will be the main contact for the customer throughout the maintenance process, coordinating with engineering, CAMO, and service teams, planning materials, tracking costs, and providing clear daily updates.

Qualifications

• Experience in aircraft production planning in an engineering environment.
• Knowledge of Part 145 / Part M regulations.
• Ability to create project plans for large workloads.
• Advanced computer literacy, especially MS Office.
• Customer oriented and well organized.
• Able to work under pressure and meet deadlines.
• Driving licence

Responsabilités

• Act as primary customer contact and interface between engineering, support teams and customer reps.
• Lead pre-input planning, planning of work packs, and parts/material preordering.
• Use Service Edge for approvals related to parts, services and labour estimates.
• Monitor emergent works, communicate with stakeholders, and obtain approvals and costs.
• Provide regular briefings on project status to engineering and management.
• Support quality audits and ensure closure actions are implemented.
• Manage budgets within approved financial limits and report variances.
• Ensure proper handling of 3rd party cores and timely returns.
• Support project reporting and governance against KPIs.

Connaissances

Production planning

Part 145/Part M

Project management

MS Office

Customer focus

Organisation

Stress management

Driving licence

Formation

Engineering or planning qualification (adv)

Outils

Corridor

TRAXALL

CAMP

Description du poste

/ Position:

Aircraft Customer Delivery Manager

/ Location:

Bournemouth

/ Working Hours:

Monday-Friday, 11am-7pm

We are looking for an Aircraft Customer Delivery Manager to play a key part in ensuring our customers' aircraft are delivered on time, on budget, and to the highest quality standards. You will be the main point of contact for the customer throughout the entire maintenance process; from early planning right through to release and post visit follow-up.

In this role, you will work closely with our engineering teams, customer service, and CAMO colleagues to coordinate each aircraft input, making sure everything runs smoothly. You will plan and purchase materials, manage approvals, track costs, and keep everyone informed with clear, accurate updates.

The role requires strong project coordination, customer focus, and the ability to maintain oversight of daily progress to support both internal stakeholders and the customer. If you enjoy working with people, solving problems, and keeping complex projects moving, this role offers a great blend of customer interaction, planning, and hands on coordination.

/ About us:

Gama Aviation is a hugely diverse business that offers much more than perhaps its name would suggest. Yes, we fly but we also save lives, provide mission critical intelligence, and build systems that deliver decisive advantage.

With operations in the UK, Jersey, Europe and the Middle East, a career with us can offer travel, personal growth opportunities and the ability for long-term progression in a fast paced and dynamic service industry.

/ Responsibilities:

• Act as the first point of contact for the customer and the interface between our engineering and support teams and the customer's representative
• Arranging and leading pre-input planning, coordination of building of work pack, parts & material preordering, arranging services and tooling and ensuring sufficient & timely resources to be present, while working with the resourcing team, for successful completion of check
• Utilise Service Edge for all approvals related to parts, services and labour estimates
• Control of emergent/unplanned works, ensuring these are well communicated to stakeholders, solution arranged and associated cost elements approved, tracked and billed correctly through Service Edge.
• Provide briefings for engineering team & management on a regular basis and participate scheduled as well as unscheduled meetings. This will include total understanding of the projects daily status to allow updates to customer and management.
• Participate in the quality audit programme and ensuring audit closure actions are developed and implemented
• Managing budgets including working within approved financial budgets, taking appropriate action when variances arise
• Ensure all 3rd party cores are observed and returned to retailers as mandated by time scale.
• Support project reporting and governance against performance KPIs
• Investigate and support any supplier quality issues including paperwork errors
• Manage alternative's part number within Corridor
• In the absence of appropriate stores coverage, provide goods receipt support
• Reporting of all SMS/Quality issues

/ Skills, Qualifications and Experience required:

• Previous experience of production planning in an aircraft engineering environment
• Working knowledge of Part 145/Part M regulations
• Project management/coordination experience with the ability to create project plans to manage large work volumes
• Advanced computer literacy (MS Office mainly)
• Customer oriented
• Well organized and responsible
• Able to work under pressure and handle stressful periods well
• Driving licence

Advantageous

• Recognised technical qualification in engineering or planning discipline i.e. CIPS Qualification
• Experience of aircraft parts purchasing, including the ordering of parts/material and vendor liaison
• Experience of leading teams and leading project update meetings
• Understanding of Aircraft Programmes for the supply of Parts
• Competent in the use of MRO planning software such as Corridor, TRAXALL, CAMP

/ In addition to a Competitive Salary, we will offer you:

• Comprehensive Private Healthcare (after successful passing of probation) *
• Free Car Parking
• 2 Paid Volunteering Days each calendar year (subject to line manager approval)
• Investment in Training, Qualifications and Professional Development

* (Subject to insurance underwriting)