SC Cleared IT Helpdesk Analyst | Hybrid 1st/2nd Line Support

Morgan Hunt UK Ltd; Glasgow; Hybrid; GBP 20,000 - 27,000; Full time

Job summary

Morgan Hunt is partnering with a leading public sector organisation to recruit an IT Helpdesk Analyst to join an established IT service function supporting regulatory work across multiple UK offices. This is a 3-month contract providing 1st and 2nd line support to end users, with hybrid working requiring a minimum of three days per week on-site at one of the office locations.

Candidates must hold active SC clearance and have worked within government in the last 12 months.

Qualifications

• Active SC Clearance required and evidence of government engagement within the last 12 months.
• ITIL Foundation certification or equivalent service management training preferred.
• CompTIA A+ or equivalent hardware support certification desirable.

Responsibilities

• Deliver 1st and 2nd line IT support to end users via telephone, email, and ticketing system.
• Diagnose and resolve hardware faults for desktops, laptops, and peripherals, including repairs and replacements where appropriate.
• Troubleshoot software and system issues across Windows 10, Office 2016, and Office 365 applications.
• Manage personal ticket queue to SLA, prioritizing incidents and service requests.
• Perform user account administration in Active Directory and support Exchange mailbox configuration and troubleshooting.
• Maintain accurate incident records and update relevant knowledge base articles.
• Escalate complex issues to appropriate technical teams and follow through to resolution.
• Support endpoint configuration, imaging, and basic asset management tasks.
• Provide clear, professional user communication and maintain high customer service standards.
• Participate in rota-based shift coverage within the core working hours and assist with on-call or extended-hours support when required.

Skills

IT helpdesk experience

Active SC Clearance

Experience in government sector

Education

A-levels or equivalent

Degree in computing/information systems (desirable)

Tools

Active Directory

Exchange

Windows 10

Job description

Morgan Hunt is partnering with a leading public sector organisation to recruit an IT Helpdesk Analyst to join an established IT service function supporting regulatory work across multiple UK offices. This is a 3-month contract providing 1st and 2nd line support to end users, with hybrid working requiring a minimum of three days per week on-site at one of the office locations.

Candidates must hold active SC clearance and have worked within government in the last 12 months.