SC Cleared Citrix SME - 3rd Line Support & Cloud

Synergize Consulting Ltd; North East; On-site; GBP 65,000 - 90,000; Full time

Job summary

Synergize Consulting Ltd in the United Kingdom seeks an experienced Third Line Citrix SME to join a specialist support team operating in a secure environment. This hands-on role focuses on complex troubleshooting and taking ownership of technical issues within a large-scale enterprise.

The candidate will provide expert Citrix escalation, maintain Citrix Virtual Apps and Desktops, Citrix Cloud and NetScaler ADC, and lead root-cause analysis, while collaborating with engineering on infrastructure

Qualifications

• Experience in a Third Line/Senior Citrix Support role.
• Hands-on expertise with Citrix Virtual Apps and Desktops and Citrix Cloud.
• Strong knowledge of NetScaler ADC and Windows Server/AD/GPO with FSLogix.
• Experience with virtualization (VMware/Hyper-V/XenServer).
• Familiarity with Ivanti and ITIL-aligned enterprise support.

Responsibilities

• Provide expert third-line support for complex Citrix incidents and problems.
• Escalate and troubleshoot Citrix infrastructure issues.
• Maintain Citrix Virtual Apps and Desktops, Citrix Cloud and NetScaler ADC.
• Lead root-cause analysis and problem resolution.
• Manage Citrix policies, profiles and end-user experience.
• Support patching, upgrades, migrations and ongoing improvements.
• Collaborate with engineering and architecture on Citrix initiatives.
• Support defect management and technical assurance activities.
• Work with internal teams while maintaining strong customer service.

Skills

Third Line Citrix Support

Citrix Virtual Apps and Desktops

Citrix Cloud

NetScaler ADC

Citrix Workspace Environment Manager

FSLogix

Windows Server

Active Directory & GPO

VMware/Hyper-V

Ivanti

ITIL processes

Troubleshooting & RCA

Tools

SysTrack

Nexthink

Job description

Synergize Consulting Ltd in the United Kingdom seeks an experienced Third Line Citrix SME to join a specialist support team operating in a secure environment. This hands-on role focuses on complex troubleshooting and taking ownership of technical issues within a large-scale enterprise.

The candidate will provide expert Citrix escalation, maintain Citrix Virtual Apps and Desktops, Citrix Cloud and NetScaler ADC, and lead root-cause analysis, while collaborating with engineering on infrastructure