SC Cleared 3Rd Line Citrix SME

Synergize Consulting Ltd; North East; Presencial; GBP 65.000 - 90.000; Jornada completa

Descripción de la vacante

Synergize Consulting Ltd in the United Kingdom seeks an experienced Third Line Citrix SME to join a specialist support team operating in a secure environment. This hands-on role focuses on complex troubleshooting and taking ownership of technical issues within a large-scale enterprise.

The candidate will provide expert Citrix escalation, maintain Citrix Virtual Apps and Desktops, Citrix Cloud and NetScaler ADC, and lead root-cause analysis, while collaborating with engineering on infrastructure

Formación

• Experience in a Third Line/Senior Citrix Support role.
• Hands-on expertise with Citrix Virtual Apps and Desktops and Citrix Cloud.
• Strong knowledge of NetScaler ADC and Windows Server/AD/GPO with FSLogix.
• Experience with virtualization (VMware/Hyper-V/XenServer).
• Familiarity with Ivanti and ITIL-aligned enterprise support.

Responsabilidades

• Provide expert third-line support for complex Citrix incidents and problems.
• Escalate and troubleshoot Citrix infrastructure issues.
• Maintain Citrix Virtual Apps and Desktops, Citrix Cloud and NetScaler ADC.
• Lead root-cause analysis and problem resolution.
• Manage Citrix policies, profiles and end-user experience.
• Support patching, upgrades, migrations and ongoing improvements.
• Collaborate with engineering and architecture on Citrix initiatives.
• Support defect management and technical assurance activities.
• Work with internal teams while maintaining strong customer service.

Conocimientos

Third Line Citrix Support

Citrix Virtual Apps and Desktops

Citrix Cloud

NetScaler ADC

Citrix Workspace Environment Manager

FSLogix

Windows Server

Active Directory & GPO

VMware/Hyper-V

Ivanti

ITIL processes

Troubleshooting & RCA

Herramientas

SysTrack

Nexthink

Descripción del empleo

We are currently looking for an experienced Third Line Citrix SME to join a specialist support team working within a secure UK environment.

This is a hands-on, technical role for an experienced Citrix professional who enjoys complex troubleshooting, taking ownership of technical issues and delivering robust solutions in a large-scale enterprise environment.

Key Responsibilities

• Provide expert third-line support for complex Citrix-related incidents and problems.
• Act as a technical point of escalation for Citrix infrastructure issues.
• Support and maintain Citrix Virtual Apps and Desktops, Citrix Cloud and NetScaler ADC.
• Lead complex troubleshooting, root cause analysis and problem resolution.
• Manage and optimise Citrix policies, profiles and the end-user experience.
• Support patching, upgrades, migrations and ongoing improvements.
• Work closely with engineering and architecture teams on Citrix infrastructure initiatives.
• Support proactive defect management and technical assurance activities.
• Work collaboratively with internal teams and stakeholders while maintaining a strong customer service focus.

Essential Skills & Experience

• Proven experience in a Third Line/Senior Citrix Support role.
• Strong hands-on experience with Citrix Virtual Apps and Desktops.
• Experience supporting Citrix Cloud.
• Strong knowledge of NetScaler ADC.
• Experience with Citrix Workspace Environment Management (WEM).
• Experience with Windows Server, Active Directory, Group Policy and FSLogix.
• Virtualisation experience, including VMware, Hyper-V and/or XenServer.
• Experience with Ivanti.
• Strong understanding of ITIL processes and enterprise support environments.
• Excellent troubleshooting and root cause analysis skills.

Experience with SysTrack or Nexthink would be beneficial, although training can be provided.