119042 / 119043 3rd line Citrix SME

CBSbutler; Newcastle upon Tyne; Presencial; GBP 65.000 - 74.000; Jornada completa

Descripción de la vacante

CBSbutler is seeking an experienced Third Line Citrix SME to join an on-site support team in Preston, acting as the technical authority for Citrix infrastructure. The role requires expert-level troubleshooting, evidence-based problem resolution, and alignment with ITIL processes in secure enterprise environments.

Responsibilities include leading investigations, optimizing Citrix policies and end-user experience, and collaborating with architecture and engineering to deliver infrastructure

Formación

• 3rd Line / Senior Infrastructure Support experience.
• Strong Citrix VAD/Cloud/WEM expertise and related technologies.
• Experience with Windows Server, AD, Group Policy and FSLogix.
• Exposure to VMware/Hyper-V/XenServer environments and modern ITIL processes.
• Active SC Clearance is essential.

Responsabilidades

• Provide 3rd Line support for complex Citrix incidents and problems.
• Act as the SME for Citrix Virtual Apps & Desktops, Citrix Cloud, NetScaler ADC and WEM.
• Lead technical investigations, troubleshooting and root cause analysis.
• Manage and optimise Citrix policies, profiles and end-user experience.
• Support patching, upgrades, migrations and infrastructure improvements.
• Work closely with architecture, engineering and cross-functional teams.
• Proactively identify and resolve defects and recurring issues.
• Maintain strong customer service and operate in line with ITIL and service management processes.

Conocimientos

Citrix XenApp/XenDesktop

Citrix Cloud

NetScaler ADC

Citrix WEM

Windows Server/AD/GP

FSLogix

VMware/Hyper-V/XenServer

Windows 10/11

ITIL

SC Clearance

Descripción del empleo

We are seeking an experienced Third Line Citrix SME to join an on-site support team in Preston. You will act as the technical authority for Citrix infrastructure, providing expert-level support, complex troubleshooting and technical assurance across secure enterprise environments.

Job Details

• Newcastle or Preston based
• SC cleared roles
• Inside IR35
• £350 to £400 per day

Key Responsibilities

• Provide 3rd Line support for complex Citrix incidents and problems.
• Act as the SME for Citrix Virtual Apps & Desktops, Citrix Cloud, NetScaler ADC and WEM.
• Lead technical investigations, troubleshooting and root cause analysis.
• Manage and optimise Citrix policies, profiles and end-user experience.
• Support patching, upgrades, migrations and infrastructure improvements.
• Work closely with architecture, engineering and cross-functional teams.
• Proactively identify and resolve defects and recurring issues.
• Maintain strong customer service and operate in line with ITIL and service management processes.

Essential Skills & Experience

• Proven experience in a Third Line / Senior Infrastructure Support role.
• Strong hands-on experience with:
  • Citrix Virtual Apps & Desktops (XenApp/XenDesktop)
  • Citrix Cloud
  • NetScaler ADC
  • Citrix WEM
  • Windows Server, Active Directory and Group Policy
  • FSLogix
  • Experience supporting VMware, Hyper-V and/or XenServer environments.
  • Strong knowledge of Windows 10 and Windows 11.
  • Experience with ITIL and enterprise support models.
  • Excellent problem-solving and communication skills.
  • Active SC Clearance is essential