SAP Transition Manager

Hexaware Technologies; England; On-site; GBP 60,000 - 80,000; Full time

Job summary

A global technology services provider in the UK is seeking an experienced SAP Transition Manager. This role involves leading the handover of a multi-module SAP landscape into a business-as-usual (BAU) state, covering areas like SuccessFactors, SAP S/4HANA Finance, and SAP Ariba. Responsibilities include defining the operating model, managing knowledge transfer, and ensuring a smooth transition to stable operations. This is a full-time position at the mid-senior level offering a chance to play a key role in SAP service management.

Qualifications

• Experience in leading transition projects for SAP landscapes.
• Strong understanding of IT Service Management (ITSM) processes.
• Ability to design and implement operational procedures.

Responsibilities

• Define BAU operating model for various SAP solutions.
• Create transition plans and timelines.
• Lead knowledge transfer activities for BAU teams.

Skills

SAP S/4HANA Finance

SuccessFactors (SF)

SAP Ariba

SAP Cloud ALM

Knowledge transfer

Governance

Service Level Agreements (SLAs)

Job description

An experienced SAP Transition Manager to lead the handover of a multi-module SAP landscape into Business-as-Usual (BAU).

The role will cover SuccessFactors (SF), SAP S/4HANA Finance, SAP Ariba, and SAP Cloud ALM (CALM), ensuring a controlled transition from project/delivery mode to stable, scalable operational support.

The focus is on delivery of a defined support model, knowledge transfer, governance, SLAs, and early-life support (hypercare) to minimize business disruption and accelerate steady-state operations.

Responsibilities

• Define and implement the BAU operating model for SF, S/4HANA Finance, Ariba, and SAP Cloud ALM, aligned to enterprise ITSM and business needs.
• Create and maintain a detailed transition plan and timeline covering cutover, hyper care, and knowledge transfer milestones.
• Design runbooks, operational playbooks, support procedures, escalation matrices, and SLA definitions for each solution area.
• Lead end-to-end knowledge transfer activities: documentation handover, shadowing, workshops, and competency validation for BAU teams and external service providers.
• Coordinate with project teams, integrators, infrastructure, security, and application support to ensure production readiness (interfaces, jobs, batch schedules, authorizations, transports).
• Implement and configure SAP Cloud ALM to support monitoring, alerting, business process observation, test management, and deployment tracking during hypercare and ongoing BAU.
• Manage hyper care and stabilization phase: organize rosters, troubleshoot critical incidents, prioritize fixes and migrations to permanent fixes, and ensure smooth SLA achievement.
• Establish governance forums for ongoing issue tracking, release cadence, change control, and continuous improvement.
• Ensure test coverage, cutover rehearsals, and data reconciliation activities are completed prior to go-live.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Information Technology

Industries

• Information Services