SAP Technical Service Senior Manager (TSM) - ECS EMEA North

SAP SE; London Borough of Hounslow; On-site; GBP 110,000 - 170,000; Full time

Job summary

SAP SE, a global leader in enterprise software, is seeking an experienced SAP technologist to own the technical health and governance of customer cloud landscapes under the RISE with SAP program in London. You will ensure stability, performance, and compliance across SAP HANA, Unix/Linux, databases, and networks.

You will define architecture roadmaps, manage risk, lead upgrades and migrations, and drive automation to deliver measurable outcomes for enterprise customers.

Qualifications

• Hands-on SAP Basis expertise in implementation and steady-state operations.
• Experience advising on cloud architecture and roadmaps.
• Proven ability to manage risk and escalate issues with stakeholders.
• Experience leading upgrades, migrations, DR testing, and S/4HANA and Clean Core programs.
• A practical approach to AI - integrate AI agents into daily workflows and evaluate results.
• SAP or hyperscaler certifications are an advantage.
• Fluency in English is required for this role.

Responsibilities

• Own end-to-end technical health across customer cloud landscapes, ensuring stability, performance, scalability, and compliance.
• Define architecture roadmaps, governance standards, and best practices aligned to customers' long-term objectives.
• Identify and manage risks proactively, lead escalations, and coordinate timely resolution across customers and internal teams.
• Lead lifecycle activities including upgrades, migrations, disaster recovery testing, and SAP S/4HANA and Clean Core transformation.
• Drive automation and continuous improvement initiatives that deliver measurable outcomes from customer cloud investments.

Skills

SAP Basis

Cloud architecture guidance

Risk management

Lifecycle upgrades

AI in workflows

Certifications (SAP / hyperscaler)

English proficiency

Job description

Company Description

Job Description

What you'll bring

• Hands-on SAP Basis expertise in implementation and steady-state operations, including SAP HANA, Unix/Linux, operating systems, databases, and networking.
• Experience advising on cloud architecture and technology roadmaps, with the ability to define governance standards aligned to long-term business objectives.
• Proven ability to manage risk proactively, navigate critical escalations, and build trusted stakeholder relationships across diverse, global teams.
• Experience leading major lifecycle activities including upgrades, migrations, disaster recovery testing, and SAP S/4HANA and Clean Core adoption programmes.
• A practical and accountable approach to AI - you integrate AI agents into daily workflows, adopt human-AI collaboration practices, evaluate AI output quality, and engineer effective contextual inputs to drive reliable results.
• SAP or hyperscaler platform certifications are an advantage.
• Fluency in English is required for this role.

What you'll build

You will be the primary technical owner and strategic advisor for RISE with SAP customer cloud landscapes, responsible for stability, governance, and measurable outcomes across the full contract lifecycle.

• Own end-to-end technical health across customer cloud landscapes, ensuring stability, performance, scalability, and compliance.
• Define architecture roadmaps, governance standards, and best practices aligned to customers' long-term business objectives.
• Identify and manage risks proactively, lead escalations, and coordinate timely resolution across customers and internal teams.
• Lead lifecycle activities including upgrades, migrations, disaster recovery testing, and SAP S/4HANA and Clean Core transformation.
• Drive automation and continuous improvement initiatives that deliver measurable outcomes from customer cloud investments.

Where you belong

Enterprise Cloud Services (ECS) is the delivery organization within SAP Global Cloud Operations, responsible for running the RISE with SAP private cloud offering for thousands of enterprise customers worldwide. The team is internationally diverse, operates across all major regions, and is built on a culture of deep technical ownership and proactive governance.

Qualifications

Additional Information

Travel: 0-20%

About SAP

With a global network of customers, partners, employees, and thought leaders, SAP helps the world run better and improves people’s lives.

As a leader in enterprise applications and business AI, SAP stands at the nexus of business and technology. For over 50 years, organizations have trusted SAP to bring out their best by uniting business-critical operations spanning finance, procurement, HR, supply chain, and customer experience.

We win with inclusion

SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone, regardless of background, feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or complete your application, please send an email with your request to the Recruiting Operations Team: [e-mail].

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Qualified applicants will receive consideration for employment without regard to age, race, religion, national origin, ethnicity, gender (including pregnancy and childbirth), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

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Please note that any violation of these guidelines may result in disqualification from the hiring process.