SAP Service Delivery Manager

Atos; Wideopen; On-site; GBP 70,000 - 110,000; Full time

Benefits offered by this job

Pension Scheme - contributions matched

Private medical cover

Income Protection

Life Assurance

25 days paid leave + National Holidays

Flex benefits program

Job summary

Atos UK&I Service Delivery Management team brings SDMs together to deliver SAP services for essential business operations, focusing on performance, risk, and continuous improvement across customers. You will work with account teams to align delivery with client outcomes.

Ideal candidates have Service Delivery Management experience with ITIL preferred and SAP expertise across ECC, APO, BW and PI, plus strong customer-management skills.

Qualifications

• Experience in service delivery management with ITIL is preferred.
• SAP expertise across ECC, APO, BW and PI is required.
• Strong customer management skills are essential.

Responsibilities

• Lead end-to-end performance and continuous improvement of SAP services.
• Collaborate with business leaders, technical specialists and strategic suppliers to shape decisions.
• Develop leadership and SAP service expertise for career growth into senior IT leadership.

Skills

Service Delivery Management

ITIL certification

SAP expertise across ECC APO BW PI

Strong customer management skills

Job description

Atos is the Atos Group brand dedicated to AI-powered, secure, end-to-end digital services. Atos designs, develops, and operates critical digital environments that drive performance, resilience and sovereignty, helping public and private organizations worldwide retain control over their data and infrastructures, while meeting regulatory requirements.

With more than 54,000 employees serving over 4,500 clients across 54 countries, Atos helps modernize core IT systems, accelerate cloud and data transformation, strengthen cybersecurity, and deliver secure digital workplace environments to support its clients, its employees and society. Atos also provides consulting and advisory services through its Atos Amplify brand.

A trusted partner in operating complex and mission-critical environments, Atos supports organizations across highly regulated and sovereign contexts.

About Atos Group

Atos Group is a global leader in digital transformation with c. 56,000 employees and annual revenue of c. €7.2 billion (at the go-forward perimeter), operating in 54 countries under two brands - Atos for services and Eviden for products and systems. European number one in cybersecurity and a leader in cloud, Atos Group is committed to a secure and decarbonized future and provides tailored AI-powered, end-to-end solutions for all industries. Atos Group is listed on Euronext Paris.

Our Service Delivery Management team

The UK&I Service Delivery Management team brings Atos UK&I Service Delivery Managers together as one community, with a common purpose to deliver consistently excellent services for our customers. We provide the leadership, structure and collaboration needed to connect our account teams, industries and delivery organizations, while ensuring that customer outcomes remain at the heart of what we do.

Our scope extends well beyond day-to-day service performance. We focus on customer satisfaction, service quality, risk and compliance, profitability, continuous improvement and workforce development, while increasingly looking at how automation and AI can create customer value and improve the way services are delivered. We also work closely with Client Partners and delivery colleagues to support innovation, account development and growth.

Ultimately, we are about one team, one approach giving our SDM community the standards, tools, development and support they need to succeed, while sharing best practice and continually improving how we operate. Our ambition is simple strong people, well-managed services, satisfied customers and a Service Delivery community we can all be proud to be part of.

Where purpose meets career

• High-impact, business-critical role - Lead the end-to-end performance and continuous improvement of SAP services supporting essential business operations.
• Broad influence and visibility - Work across business leaders, technical specialists and strategic suppliers, shaping decisions across a complex SAP landscape.
• Strong career-growth opportunity - Build valuable leadership, stakeholder-management and SAP service expertise, creating a pathway into senior service management, SAP operations leadership or broader IT leadership roles.

Skills We Can’t Do Without

• Service Delivery Management, with ITIL certification strongly preferred
• SAP expertise across a complex SAP landscape including SAP ECC, SAP APO, SAP BW and SAP PI
• Strong customer management skills

Additional Requirements

• Candidates must be eligible to obtain and maintain SC clearance.
• Location UK-based.

Benefits

• Pension Scheme - contributions matched up to 10%
• Private medical cover
• Income Protection
• Life Assurance
• 25 days paid leave + National Holidays
• Flex benefits program

Diversity, Equity & Inclusion

At Atos, we want everyone to feel confident and supported throughout the recruitment process. As a proud signatory of the Armed Forces Covenant, Employers Domestic Abuse Covenant (EDAC) and Care Leaver Covenant, we welcome applications from individuals from all backgrounds and life experiences.

As a Disability Confident Leader, we guarantee an interview to disabled applicants who meet the minimum essential criteria for the role. If you require any reasonable adjustments during the recruitment process, please let us know and we will ensure the appropriate support is in place.

We're here to help ensure you can participate fully and showcase your skills and experience.