Digital Delivery Director

Atos; Birmingham; On-site; GBP 140,000 - 200,000; Full time

Job summary

Atos is seeking a Digital Delivery Director to lead UK&I Digital Services, overseeing delivery across apps and platforms. The role focuses on achieving quality commitments, driving revenue and margin, and modernising through automation and AI.

You will build capability, governance and partner interfaces to deliver value for customers and stakeholders. The position requires senior stakeholder credibility, cross-functional leadership and a platform-led operating model aligned to growth and

Qualifications

• Senior experience across digital applications, managed platforms, automation and AI-enabled delivery.
• Commercial capability in account growth, renewals, bids, cost optimisation and utilisation.
• Credibility with C-suite clients and senior stakeholders.

Responsibilities

• Maintain a baseline of services, customers, contracts, obligations, teams, suppliers and finances.
• Address delivery gaps, fragility, key-person dependency and tooling fragmentation.
• Own the financial baseline: revenue, cost, margin, forecast and cost drivers.
• Align resources to targets; challenge leakage and margin erosion.
• Maintain roadmap for near-term improvement and long-term change.
• Apply standardisation, automation, AI and reusable assets to improve outcomes.

Skills

Senior leadership

Digital delivery

Automation

Integration

Low-code

SAP

ServiceNow

Salesforce

AI-enabled delivery

Commercial growth

Tools

SAP

ServiceNow

Salesforce

Job description

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Atos is the Atos Group brand dedicated to AI-powered, secure, end-to-end digital services. Atos designs, develops, and operates critical digital environments that drive performance, resilience and sovereignty, helping public and private organizations worldwide retain control over their data and infrastructures, while meeting regulatory requirements.

With more than 52,000 employees serving over 4,500 clients across 54 countries, Atos helps modernize core IT systems, accelerate cloud and data transformation, strengthen cybersecurity, and deliver secure digital workplace environments to support its clients, its employees and society. Atos also provides consulting and advisory services through its Atos Amplify brand.
A trusted partner in operating complex and mission-critical environments, Atos supports organizations across highly regulated and sovereign contexts.

Atos Group is a global leader in digital transformation with c. 54,000 employees and annual revenue of c. €7.2 billion, operating in 54 countries under two brands - Atos for services and Eviden for products and systems. European number one in cybersecurity and a leader in cloud, Atos Group is committed to a secure and decarbonized future and provides tailored AI-powered, end-to-end solutions for all industries. Atos Group is listed on Euronext Paris.

The Digital Delivery Directoris accountable for effective, efficient and sustainable delivery of Atos UK&I Digital Services across Digital Applications and Smart Platforms, aligned to business line objectives.

Scope

The role covers assigned services, delivery teams and suppliers, coordinating commitments, improvement and transformation.

It is accountable for outcomes within scope while respecting the formal accountabilities of Account Leadership, Client Delivery, Finance, Commercial, Practices, CTO & Architecture, Security and portfolio or process owners. It operates through clear decision rights, collaboration and transparent governance.

• Delivery: meet quality, service, customer and contractual commitments.
• Performance: manage revenue, cost, margin, forecast, utilisation, leakage, resilience and risk.
• Evolution: modernise through automation, AI, observability, simplification and standardisation.
• Capability: build the people, skills, tools, methods, centres and partner capacity required.
• Strategy: set direction aligned to growth, customer outcomes, financial targets and portfolio priorities.

Required Experience, Skills and Leadership Profile

• Senior experience across digital applications, managed platforms, automation, integration, low-code, SAP, ServiceNow, Salesforce and AI-enabled delivery.
• Commercial capability across account growth, renewals, bids, cost optimisation and utilisation.
• Credibility with C-suite clients and senior stakeholders, integrating technology, finance, people and customer priorities.

Maintain What Is Delivered Today

• Maintain a baseline of services, customers, contracts, obligations, teams, suppliers, tools, finances and dependencies.
• Address delivery gaps, fragility, key-person dependency, fragmented tooling and manual work.
• Own the financial baseline, including revenue, cost, margin, forecast, budget, cost drivers and assumptions.
• Align resources and suppliers to targets; challenge leakage, poor utilisation and margin erosion.

Plan and Evolve the Service

• Maintain a roadmap for near-term improvement, medium-term modernisation and long-term change.
• Apply standardisation, automation, AI, observability and reusable assets where they improve outcomes or cost.

Understand Technology Trends

• Track relevant Atos and market trends in AI, automation, cloud, cyber, data, platforms and observability.
• Ensure AI and automation are governed, supportable, commercially understood and responsible.

Build Capability

• Define required skills, capacity, locations, partners, tools, methods and leadership depth.
• Equip teams with standards, playbooks, training, reusable IP and modern engineering capability.
• Set and communicate strategy aligned to UK&I objectives and a platform-led, AI-enabled operating model.
• Use delivery evidence to improve propositions, sales, roadmaps and investment priorities.

Governance and Interfaces

• Run regular governance covering service, finance, risk, customer, resources, improvement and strategy.
• Maintain effective interfaces across account, delivery, finance, commercial, architecture, security, practices, portfolio, HR, partners and customers.

Success Measures

• Services meet agreed customer, contractual and operational standards.
• Revenue, margin, utilisation, leakage and cost-to-serve are understood and improving.
• Risks, dependencies, decisions and escalation routes are clear and managed.
• Capability and strategy remain aligned to demand, growth, customer and technology priorities.

At Atos, we want everyone to feel confident and supported throughout the recruitment process. As a proud signatory of the Armed Forces Covenant, Employers Domestic Abuse Covenant (EDAC), and Care Leaver Covenant, we welcome applications from individuals from all backgrounds and life experiences.

As a Disability Confident Leader, we guarantee an interview to disabled applicants who meet the minimum essential criteria for the role. If you require any reasonable adjustments during the recruitment process, please let us know, and we will ensure the appropriate support is in place.

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