SAP Desktop Support Engineer

TN United Kingdom; Milton Keynes; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is on the lookout for a highly skilled Onsite IT Support Technician to enhance their IT Link Center team. This role is pivotal in addressing a variety of hardware and software challenges, ensuring seamless operations for desktops, laptops, and peripheral devices. With a focus on customer service and proactive problem-solving, the ideal candidate will have over two years of experience in deskside support. Join a dynamic environment that values professional growth and offers a comprehensive benefits package, including health and retirement options. This is an exciting opportunity to make a significant impact in a corporate setting.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Retirement Plan

Professional Development Opportunities

Qualifications

• 2+ years in a Deskside IT support role with a proactive approach.
• Strong communication skills and familiarity with IT technologies.

Responsibilities

• Manage and resolve IT support tickets using ServiceNow.
• Provide hardware and software support for desktops and laptops.
• Conduct end-user training to improve IT literacy.

Skills

Deskside IT Support

Microsoft Windows

Apple OS

ServiceNow

Microsoft Office 365

Hardware Support

Network Cabling

Customer Service

Education

IT Certifications (Microsoft, Apple)

Tools

ServiceNow

MFPs

Printers

Scanners

SSD Hard Drives

Job description

Social network you want to login/join with:

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Client:

GBA5 EntServ UK Limited

Location:

Milton Keynes, United Kingdom

Job Category:

-

EU work permit required:

Yes

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Job Reference:

854e151edb44

Job Views:

5

Posted:

05.05.2025

Expiry Date:

19.06.2025

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Job Description:

Summary:

We are seeking a highly skilled Onsite IT Support Technician to join our team. The successful candidate will provide essential support at our IT Link Center, handling a wide range of hardware and software issues, including support for desktops, laptops, windows & MacOS and various peripheral devices. This role requires a proactive individual with more than 2 years experience in deskside IT support.

Key Responsibilities:

• Manage and resolve tickets using ServiceNow, ensuring timely and effective solutions to IT issues.
• Provide support for all operating system issues related to Microsoft Windows and Apple OS.
• Offer “how-to” assistance for end-user assigned IT devices and software.
• Perform hardware support tasks such as RAM upgrades, keyboard exchanges, and SSD hard drive replacements.
• Assist with software-related issues across both standard and non-standard applications, including the Microsoft Office 365 suite and software deployment.
• Provide smart hands support for MFPs, printers, scanners, servers, and storage systems, including routine maintenance like toner replacement.
• Handle smartphones and portable devices for SIM card handling and provisioning.
• Support meeting room setups including audio and video equipment.
• Perform network cabling, port patching, and manage Wi-Fi networks, including the replacement of routers, hubs, and switches.
• Maintain documentation for asset management, knowledge management, and site operations.
• Manage stock levels for incoming and outgoing IT goods.
• Conduct end-user training and educational workshops to improve IT literacy.

Requirements:

• At least 2 years’ experience in a Deskside IT support role.
• Excellent oral and written communication skills in the local language and English.
• Strong interpersonal skills and the ability to work effectively in a team environment.
• Familiarity with industry-standard IT skills and technologies, as detailed in the responsibilities section.
• A proactive approach and a commitment to providing excellent customer service.

Preferred Qualifications:

• Certifications in Microsoft, Apple, or other relevant IT fields.
• Experience in managing IT support in a corporate environment.

Compensation and Benefits:

• Competitive salary commensurate with experience.
• Comprehensive benefits package including health, dental, and vision insurance.
• Retirement plan options.
• Opportunities for professional development and certification.