Salon Receptionist / Manager

Niamo Allure Limited; Warrington; Hybrid; GBP 21,000 - 28,000; Full time

Benefits offered by this job

Staff discount on salon treatments

Growth opportunities into management

Job summary

Niamo Allure Limited in Warrington invites applications for a hybrid Salon Receptionist/Manager role. You will be the first contact for clients, manage bookings, handle enquiries, take payments, and help run the salon day-to-day in collaboration with the owner and technicians.

This full-time, permanent position offers a friendly boutique environment, opportunities to grow into higher management as the salon expands, and staff discounts on treatments.

Qualifications

• Experience in receptionist or customer-facing role in beauty or hospitality.
• Excellent organisational and multitasking skills.
• Confident, friendly, professional communication.
• Experience using booking software (Fresha is a strong advantage).
• Proactive, detail-oriented with reliability.
• Right to work in the UK.

Responsibilities

• Greet clients and provide a professional first impression.
• Manage bookings and Fresha system, confirmations and rebookings.
• Handle inquiries in person, by phone and online.
• Process payments and end-of-day reconciliations.
• Oversee day-to-day salon operations, stock and supplier liaison.
• Assist with rota planning and technician scheduling.
• Maintain clean, presentable reception and salon areas.
• Address client feedback promptly and escalate when needed.
• Support marketing and loyalty schemes.
• Assist with onboarding new staff and ensure policies are maintained.
• Support owner with administrative tasks.

Skills

Client-facing experience

Booking system experience

Organisational skills

Payment handling

Reception/salon operations

Tools

Fresha

Job description

Salon Receptionist / Manager

Full-time, permanent position.

The Role

This is a hybrid front‑of‑house and operational role, ideal for someone who enjoys client‑facing work as much as staying on top of the administrative and organisational side of running a busy salon. You will be the first point of contact for clients, manage bookings, and support the smooth day‑to‑day running of the salon, working closely with the salon owner and technicians.

Key Responsibilities

• Warmly greet and welcome clients, ensuring a professional and friendly first impression
• Manage the appointment booking system (Fresha), including scheduling, confirmations, and rebookings
• Handle client enquiries in person, by phone, and online, responding promptly and professionally
• Take payments and manage end‑of‑day reconciliations and till procedures
• Oversee day‑to‑day salon operations, including stock levels, supply ordering, and supplier liaison
• Support rota planning and coordination of technician schedules
• Ensure the reception and salon areas are kept clean, tidy, and presentable at all times
• Handle client feedback and any concerns promptly and professionally, escalating where necessary
• Support marketing and loyalty scheme administration, including the salon's referral and stamp card schemes
• Assist with onboarding of new staff and ensure salon policies and standards are maintained
• Support the salon owner with basic administrative and compliance tasks as required

What We're Looking For

• Previous experience in a receptionist, salon management, or customer‑facing role, ideally within beauty or hospitality
• Excellent organisational skills and the ability to multitask in a busy environment
• Confident, friendly, and professional communication skills, both in person and on the phone
• Experience using booking software (Fresha experience a strong advantage)
• A proactive, can‑do attitude with strong attention to detail
• Basic administrative and numeracy skills, including handling payments and reconciliations
• Reliable, punctual, and comfortable taking ownership of day‑to‑day salon operations
• Right to work in the UK

What We Offer

• Competitive salary, dependent on experience
• A supportive, friendly working environment in a well‑established, boutique salon
• Opportunities to grow into a broader management role as the salon expands
• Staff discount on salon treatments