Area Manager

Townhouse; England; Hybrid; GBP 50,000 - 70,000; Full time

Benefits offered by this job

Private healthcare and wellness support

Employee discount

Holiday on us

Birthday treat

Social Budget

Emergency cash advance

Shopping discounts

Refer a friend scheme

Job summary

A growing beauty brand in the UK seeks an Area Manager to oversee multiple salons. This hands-on, fast-paced role focuses on operational excellence and people development. Responsibilities include leading Salon Managers, ensuring customer satisfaction, and maintaining high operational standards. Previous experience in hospitality, retail, or beauty is essential. The position offers extensive employee benefits including private healthcare and discounts. Flexibility to travel nationally is required.

Qualifications

• Proven experience in dual site management in hospitality, retail, or beauty.
• Strong leadership and a comprehensive understanding of HR processes.
• Ability to drive high levels of customer satisfaction.

Responsibilities

• Lead and support Salon Managers with hands-on leadership.
• Address customer feedback and coach Salon Managers.
• Audit compliance, cleanliness, safety, and stock levels.
• Coach Salon Managers to enhance customer journey and drive upsells.
• Drive performance, marketing plans and relationships with internal stakeholders.

Skills

Leadership and team management

Customer satisfaction

Operational excellence

Knowledge of health and safety procedures

Commercial awareness

Job description

Townhouse was created with a single goal: to disrupt and reinvent the global nail salon industry. We are the fastest growing beauty brand in Europe with 40+ salons globally, and we are driven by a passionate and disruptive team to achieve our mission. We’ve brought together a world-class team from a wide range of industries. As we continue to expand, we need brilliant people (like you!) to help bring the Townhouse brand to life across the world.

Our values

• Details matter
• Passionate in everything we do

Townhouse was born out of the idea that ‘details matter’ - our customers strive for perfection in the details, and so do we. Our passion fuels our work and drives constant innovation. Finally, we pride ourselves on finding nice, kindhearted people to join our mission to revolutionise the industry.

About the role

We’re looking for an Area Manager to oversee multiple salon locations, driving commercial success, people development and high operational standards.

This role will be hands‑on and fast-paced, working closely with the Salon and Operations teams with a primary focus supporting and developing the Salon Managers to deliver a flawless customer experience, maintain operational excellence, and achieve commercial targets.

This is a field‑based role, ideal for an empowering leader who is results‑oriented, people focused and strives for operational excellence.

Key Responsibilities

People

• Lead and support Salon Managers with hands‑on leadership.
• Ensure effective communication and full management team in place.
• Manage rotas, training, performance reviews, and Talent Mapping.

Customer

• Address customer feedback promptly with Salons Managers and Customer Care.
• Coach Salon Managers to enhance customer journey and drive upsells.
• Continuously improve salon operations and resolve bottlenecks.

Operations

• Audit compliance, cleanliness, safety, and stock levels.
• Ensure maintenance issues are monitored and resolved.
• Drive performance, marketing plans, and build strong relationships with internal stakeholders.

Commercial

• Engage & lead Product/retail sales initiatives with Salon teams to achieve company goal
• Maintain low employee turnover and high satisfaction (>80%).
• Achieve customer ratings (Zenoti & Google 4.7*).
• Hit utilisation (72.5%), sales growth, and compliance targets.

About you

• Proven experience in dual site management, with a background in hospitality, retail or beauty.
• Strong leadership and team management skills, with a comprehensive understanding for HR process and procedures.
• Demonstrate an ability to drive high levels of customer satisfaction.
• Knowledge of health and safety procedures in a retail/hospitality environment.
• Proficient in retail/hospitality operations and compliance management.
• Have strong commercial awareness, knowledge and understanding of the wider beauty industry.
• Previous experience in luxury nail care is a plus, but not essential.

Location

This role will be South England based, with national flexibility required subject to business needs. Your time will be split between the field and Support Centre depending on key departmental meetings.

Employee Benefits

• Private healthcare and wellness support – Enjoy access to private healthcare including phone/video GP appointments and treatment in private hospitals where NHS wait times are high.
• Employee discount – Enjoy 75% off treatments and 50% off Townhouse products for when you need a little pampering.
• Holiday on us – Earn an extra day of annual leave for every full year with us (up to 5 extra days).
• Birthday treat – During your birthday month, bring a friend for a complimentary signature manicure or pedicure, and a glass of bubbles!
• Social Budget – Regular team socials and monthly treats, agreed with your manager – from office lunches to after‑work drinks.
• Emergency cash advance – Interest‑free advance of up to £50 per worked day in the month to help cover short‑term needs.
• Shopping discounts – Save money with a wide range of discounts on top brands.
• Refer a friend scheme – Receive a reward when someone you refer is successfully hired.

EQUAL OPPORTUNITIES

We’re proud to be an inclusive employer. We welcome applications from all backgrounds and are committed to creating a diverse, supportive, and empowering workplace.