Salon Front Desk & Guest Experience Specialist

Rush Hair Ltd; Greater London; Hybrid; GBP 11,000 - 18,000; Full time

Benefits offered by this job

Hourly wage £12.71

Friends and family discount 40%

Discount on professional homecare 20%

28 days annual leave pro rata

Career progression opportunities

Job summary

RUSH Hair & Beauty Balham is seeking a friendly Front of House Superstar to welcome clients, manage bookings, and support the salon team with day-to-day admin. You’ll be the first point of contact, ensuring a warm, professional, and stylish reception and a seamless salon experience.

The role is full-time, five days per week with weekend work, offering competitive hourly pay and generous perks, including staff discounts and career progression opportunities within the award-winning brand.

Qualifications

• Previous experience in a customer service or front of house role (salon or spa experience preferred)
• Excellent communication and interpersonal skills
• Ability to multitask in a fast-paced environment
• Strong organisational and time management skills
• Friendly, professional, and confident manner
• Proficient computer skills; experience with booking systems is an advantage
• Availability to work weekends

Responsibilities

• Greeting clients and delivering exceptional customer service
• Managing appointments and maintaining the salon schedule
• Answering phone calls, emails, and client enquiries
• Supporting the salon team with administrative tasks
• Maintaining a clean, organised, and professional reception area
• Ensuring every client feels valued from arrival to departure

Skills

Front of house experience

Customer service

Communication skills

Multitasking

Organisational skills

Weekend availability

Booking systems

Job description

RUSH Hair & Beauty Balham is seeking a friendly Front of House Superstar to welcome clients, manage bookings, and support the salon team with day-to-day admin. You’ll be the first point of contact, ensuring a warm, professional, and stylish reception and a seamless salon experience.

The role is full-time, five days per week with weekend work, offering competitive hourly pay and generous perks, including staff discounts and career progression opportunities within the award-winning brand.