Salesforce Support Engineer

Cognizant; Warwick; On-site; GBP 50,000 - 70,000; Full time

Job summary

Cognizant in Warwick, United Kingdom, is seeking a Salesforce Support Engineer to keep our client's Salesforce platform stable and ready to evolve. You will handle production support, configuration, development and integrations across Salesforce Field Service, Experience Cloud and Lightning Web Components, with ownership of day-to-day issues and continuous improvements.

You’ll work with cross‑functional teams to diagnose issues, implement fixes, and optimize processes for reliability and

Qualifications

• Hands-on implementation and/or production support across Salesforce Field Service, Experience Cloud and LWC.
• Experience with authentication, security, sharing and access within Salesforce Experience Cloud.

Responsibilities

• Configure, develop and support Salesforce solutions including Work Orders, Service Appointments and related objects.
• Integrate components with Apex and Salesforce data/services; analyze, debug and enhance existing custom components.
• Troubleshoot functionality and access issues; own day-to-day support and defect resolution; contribute to continuous service improvements.

Skills

Hands-on implementation

Production support

Troubleshooting

Cross-team collaboration

Tools

Salesforce Field Service

Experience Cloud

Lightning Web Components

Apex

SOQL/SOSL

Salesforce Flow

REST/SOAP APIs

Platform Events

Job description

Do you enjoy solving complex technical problems and making applications work better? Join as a Salesforce Support Engineer and help keep our client’s Salesforce platform stable, reliable and ready to evolve.

Bring your hands-on expertise in Salesforce Field Service, Experience Cloud and Lightning Web Components (LWC) to a role that combines production support with configuration, development, integrations and enhancements. You’ll learn the existing solution through transition and knowledge transfer with incumbent subject matter experts, then take technical ownership of day-to-day support and defect resolution.

You’ll work alongside functional, integration and support teams, diagnosing issues across the platform and delivering practical improvements to the service.

What you’ll bring:

You must have hands-on implementation and/or production support experience across these three essential areas:

Salesforce Field Service

• Configuration, development and support, with the ability to troubleshoot functional and technical issues.
• Working knowledge of Work Orders and Work Order Line Items, Service Appointments, Service Resources and Territories, skills and operating hours, scheduling and dispatch, and the Field Service mobile application.

Salesforce Experience Cloud

• Experience developing and supporting Experience Cloud sites.
• Confidence with authentication, user access, profiles, permission sets, sharing and security, including troubleshooting functionality and access issues.
• Experience integrating components with Apex and Salesforce data/services, and analysing, debugging and enhancing existing custom components.

You’ll also bring good working knowledge of:

• Sales Cloud: Accounts, Contacts, Leads and Opportunities; security and sharing; workflow and process automation.
• Service Cloud: Case Management, queues and assignment models, service processes, automation and customer service workflows.

Your core engineering experience should include:

• Apex: classes, triggers, test classes and asynchronous processing.
• SOQL/SOSL and the Salesforce data model.
• Salesforce Flow and declarative automation.
• REST/SOAP APIs and integration patterns, including Platform Events and asynchronous/event-driven integrations where applicable.
• Custom objects, validation rules, configuration, Profiles, Permission Sets, Sharing Rules and the Salesforce security model.
• Debugging with logs, error traces and platform monitoring.
• Source control, structured Salesforce deployments, and Agile and DevOps delivery/support practices.