Salesforce Solutions Architect

Smith & Nephew; Northampton; Hybrid; GBP 53,000 - 93,000; Full time

Benefits offered by this job

Annual bonus and pension schemes

Share options / Save As You Earn

Flexible vacation and time off

Private health and dental plans

Healthcare cash plans

Income protection

Life assurance

Training and mentorship

Employee discounts

Job summary

Smith & Nephew is seeking a Salesforce Solutions Architect to lead the global CRM architecture in a hybrid role based in the UK (Watford) or Poland (Wroclaw). The role requires extensive Salesforce experience across Sales, Service and Experience Clouds, and strong data governance to translate business needs into scalable solutions.

You will guide agile teams and collaborate across regions. The position offers generous bonus and pension schemes, health plans, and international, collaborative

Qualifications

• Significant experience leading Salesforce architecture and solution design in multinational environments.
• Deep knowledge of Salesforce core clouds (Sales, Service, Experience) and related clouds.
• Proven ability to translate business needs into scalable, long-term solutions.
• Strong experience guiding agile delivery teams to high-quality outcomes.
• Ability to act as global lead, aligning cross-regional teams.
• Excellent stakeholder management with clear communication of complex ideas.

Responsibilities

• We sit at the centre of our CRM ecosystem, translating business needs into technical delivery.
• Partner with commercial stakeholders to derive prioritised requirements and roadmaps.
• Design scalable Salesforce solutions across customer data, accounts, pipeline, marketing automation and customer service.
• Create prototypes and proofs of concept to visualise the future and build confidence.
• Act as a trusted advisor guiding leaders through architectural decisions and trade-offs.
• Contribute to governance, data modelling and service acceptance for a robust, future-ready Salesforce platform.

Skills

Salesforce Architecture

Solution Design

Sales Cloud

Service Cloud

Experience Cloud

Agile Delivery

Stakeholder Management

Tools

Salesforce

CRM

Marketing Cloud

Experience Cloud

Data Modelling Tools

Job description

Salary: £53,000 - 93,000 per year

Requirements:

• Significant experience leading Salesforce architecture and solution design within complex, multinational environments
• Deep knowledge of Salesforce core clouds including Sales, Service and Experience, with broader awareness of Marketing, Data or Health Clouds
• Proven ability to translate business requirements into scalable, sustainable solutions that align with long term strategy
• Strong experience working in agile delivery models, guiding development teams and ensuring high quality outcomes
• Ability to operate as a global lead, driving alignment across cross functional and cross regional teams
• Excellent stakeholder management skills, with the confidence to challenge, influence and communicate complex ideas clearly
• Strong understanding of data modelling, governance and end to end solution architecture principles

Responsibilities:

• We sit at the centre of our CRM ecosystem, connecting business needs with technical delivery
• We partner closely with commercial stakeholders to understand their challenges and ambitions, translating these into clear, prioritised requirements and an actionable delivery roadmap
• We design scalable and sustainable Salesforce solutions across customer data, account planning, pipeline management, marketing automation and customer service
• We bring ideas to life through prototyping and proofs of concept, helping stakeholders visualise the future and build confidence in the direction
• We act as a trusted advisor, guiding business leaders through technical decisions and trade-offs while ensuring consistency and alignment across regions and functions
• We contribute to governance, data modelling and service acceptance to help ensure solutions are robust, integrated and future ready across our global Salesforce platform

Technologies:

• Architect
• CRM
• Marketing
• Salesforce
• Support

More:

At Smith+Ne phew, we design and manufacture technology that takes the limits off living. We are offering an opportunity to shape the future of CRM at a global scale as a Salesforce Solutions Architect in a highly collaborative, international environment. This full-time role is based in the UK - Watford or POL - Wroclaw, with a hybrid working model for most professional roles. We offer generous annual bonus and pension schemes, Save As You Earn share options, flexible vacation and time off, paid holidays and paid volunteering hours, private health and dental plans, healthcare cash plans, income protection, life assurance, hands-on team-customised training and mentorship, plus discounts on gyms, fitness clubs and other employee benefits. We are committed to inclusion and belonging, and we believe in creating the greatest good for society through our people and the patients we serve.

• generous annual bonus and pension schemes
• Save As You Earn share options
• flexible vacation and time off
• paid holidays and paid volunteering hours
• private health and dental plans
• healthcare cash plans
• income protection
• life assurance
• hands-on team-customised training and mentorship
• plus discounts on gyms, fitness clubs and other employee benefits.

last updated 36 week of 2026