Solution Architect - Salesforce CMT

Accenture; Greater London; Hybrid; GBP 50,000 - 75,000; Full time

Benefits offered by this job

Annual performance bonus

Private healthcare

Flexible work policies

Job summary

Accenture Song, part of the Accenture Salesforce Business Group, is seeking a Salesforce Architect to design and deliver scalable solutions across Agentforce ecosystems in London and beyond. You will lead engagements, shape pre-sales, and guide clients through architecture decisions while integrating AI to deliver measurable value.

The role requires onsite time with clients, flexibility, and mobility across London, Manchester and Birmingham, with a competitive package and global resources.

Qualifications

• Extensive experience with Salesforce core offerings, including Agentforce Sales, Revenue Management, Service, and Data360.
• Ability to act as a trusted advisor to clients, providing guidance and best practices.

Responsibilities

• Clearly articulate solutions to senior stakeholders and demonstrate effective objective handling.
• Design and implement Salesforce solutions using core product offerings such as Agentforce Sales, Revenue Management, Service, and Data360.
• Lead client stakeholders to gather processes and translate them into technical solutions.
• Embed AI into solution thinking when building industry solutions.

Skills

Salesforce

Solution Architecture

Client Advisory

AI Integration

Job description

Salary: £50,000 - 75,000 per year

Requirements:

• Extensive experience with Salesforce core offerings, including Agentforce Sales, Revenue Management, Service, and Data 360.
• Ability to act as a trusted advisor to clients, providing guidance, thought leadership, and best practice to drive tangible outcomes.
• Proven hands‑on experience leading technical engagements through architecting, designing, building, and delivering integrated solutions on Salesforce.
• Experience addressing key architecture concerns such as scalability, performance, security, and availability in the context of Salesforce.
• Excellent communication, presentation, interpersonal, and management skills.
• Background in consulting or leading teams.
• Relevant Salesforce certifications, such as Salesforce Application Architect, Salesforce Certified Platform Developer, applicable Accredited Professional Certifications, or Agentforce Specialist.
• Software & Platforms/High-Tech-specific knowledge and experience leveraging leading Salesforce and ecosystem industry solutions.
• Ability to understand and articulate how Agentforce and AI are affecting the industry and how AI has been used to deliver value.
• Salesforce Application Architect, System Architect, or equivalent industry Architect certifications.
• Active Salesforce community participation and contributions.

Responsibilities:

• Clearly articulate solutions to senior stakeholders and demonstrate effective objective handling.
• Design and implement Salesforce solutions using core product offerings such as Agentforce Sales, Agentforce Revenue Management, Agentforce Service, and Data360.
• Lead client stakeholders to gather processes and translate them into technical solutions.
• Develop leadership and consulting skills while delivering Salesforce at scale to deliver measurable client value.
• Ensure solutions are scalable, secure, and aligned with industry best practices.
• Stay informed about the latest Salesforce features and updates by engaging with Salesforce.
• Gain additional skills in solutioning, project management, and client engagement through practical experience and training.
• Embed AI into solution thinking when building industry solutions.
• Operate as a solution architect in a pre-sales environment, including solution shaping and delivery estimation and planning.

Technologies:

• AI
• Architect
• Support
• Network
• Salesforce
• Security
• Cloud

More:

We are Accenture Song, a fast-growing division dedicated to crafting transformative digital experiences at scale, and part of the Accenture Salesforce Business Group. We support a portfolio spanning health services, government agencies, education, and public sector institutions, while helping leading organizations thrive through creativity, data-driven insights, and cutting-edge technology. Our Salesforce Business Group is a global commitment between Salesforce and Accenture, combining the pace of a start-up with the stability of an established Salesforce capability built over 15 years. We offer a vibrant environment with training, a global network of experts, competitive salary and package dependent on experience, and a wide range of benefits including annual performance bonus, equity opportunities, health and wellbeing benefits, leave, volunteering days, flexible work policies, private healthcare, mental wellbeing support, career development, counselling, and parental leave. This role is based in London with flexibility and mobility required, including onsite time with clients and partners, and summary locations include London, Manchester, and Birmingham.