Salesforce Solutions Architect

Smith+Nephew; Watford; Hybrid; GBP 70,000 - 90,000; Full time

Benefits offered by this job

Annual bonus

Private health and dental plans

Flexible vacation and time off

Employee discounts on gyms and fitness clubs

Job summary

Smith+Nephew in Watford is seeking a Salesforce Solutions Architect to design and deliver enterprise-level solutions that empower commercial teams. You will play a pivotal role in connecting business needs with technical delivery within our CRM ecosystem.

The ideal candidate has significant experience in Salesforce architecture, strong stakeholder management skills, and a background in agile delivery models. The position offers a hybrid working model and a range of generous benefits, including private health plans and a flexible vacation scheme.

Qualifications

• Significant experience in Salesforce architecture and solution design within complex environments.
• Deep knowledge of Salesforce core clouds and broader awareness of Marketing, Data or Health Clouds.
• Proven ability to translate business requirements into scalable solutions.
• Strong experience in agile delivery models, ensuring high quality outcomes.
• Excellent stakeholder management skills and ability to influence complex decisions.

Responsibilities

• Connect business needs with technical delivery in the CRM ecosystem.
• Design scalable and sustainable Salesforce solutions across multiple areas.
• Act as a trusted advisor guiding business leaders through technical decisions.
• Contribute to governance, data modeling, and service acceptance.

Skills

Salesforce architecture and solution design

Stakeholder management

Agile delivery models

Data modelling and governance

Tools

Sales Cloud

Service Cloud

Experience Cloud

Job description

Overview

Life. Unlimited. At Smith+Nephew we design and manufacture technology that takes the limits off living.

Are you ready to shape the future of CRM at a global scale? As a Salesforce Solutions Architect, you will play a critical role in designing and delivering enterprise level solutions that enable our commercial teams to perform at their best. Working in a highly collaborative, international environment, this is an opportunity to influence strategy, drive innovation and bring meaningful change to how we use technology to support our customers and patients.

What will you be doing?

In this role, you will sit at the centre of our CRM ecosystem, connecting business needs with technical delivery. You will partner closely with commercial stakeholders to understand their challenges and ambitions, helping to translate these into clear, prioritised requirements and an actionable delivery roadmap.

With a strong architectural perspective, you will design scalable and sustainable Salesforce solutions across areas such as customer data, account planning, pipeline management, marketing automation and customer service. You will bring ideas to life through prototyping and proofs of concept, helping stakeholders visualise the future and build confidence in the direction.

You will act as a trusted advisor, guiding business leaders through technical decisions and trade offs while ensuring consistency and alignment across regions and functions. Alongside solution design, you will contribute to governance, data modelling and service acceptance, helping to ensure that solutions are robust, integrated and future ready across our global Salesforce platform.

What will you need to be successful?

Success in this role comes from combining strong technical expertise with the ability to influence, collaborate and lead at an enterprise level. You will be comfortable working in complexity, bringing clarity and structure while driving outcomes that deliver long term value.

• Significant experience leading Salesforce architecture and solution design within complex, multinational environments
• Deep knowledge of Salesforce core clouds including Sales, Service and Experience, with broader awareness of Marketing, Data or Health Clouds
• Proven ability to translate business requirements into scalable, sustainable solutions that align with long term strategy
• Strong experience working in agile delivery models, guiding development teams and ensuring high quality outcomes
• Ability to operate as a global lead, driving alignment across cross functional and cross regional teams
• Excellent stakeholder management skills, with the confidence to challenge, influence and communicate complex ideas clearly
• Strong understanding of data modelling, governance and end to end solution architecture principles

Life. Unlimited. We believe in creating the greatest good for society. Our strongest investments are in our people and the patients we serve.

Inclusion and Belonging - Committed to Welcoming, Celebrating and Thriving on Inclusion and Belonging. Learn more about Employee Inclusion Groups on our website (https://www.smith-nephew.com/en/careers/life-at-smith-nephew).

Your Future: Generous annual bonus and pension Schemes, Save As You Earn share options. Work/Life Balance: Flexible Vacation and Time Off, Paid Holidays and Paid Volunteering Hours, so we can give back to our communities!

Your Wellbeing: Private Health and Dental plans, Healthcare Cash Plans, Income Protection, Life Assurance and much more.

Flexibility: Hybrid Working Model (For most professional roles). Training: Hands-On, Team-Customised, Mentorship.

Extra Perks: Discounts on Gyms and fitness clubs, Salary Sacrifice Bicycle and Car Schemes and many other Employee discounts.

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Check us out on Glassdoor for a glimpse behind the scenes and a sneak peek into You. Unlimited., life, culture, and benefits at S+N.

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