Salesforce Service Cloud Administrator

JR United Kingdom; City of Edinburgh; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A forward-thinking company is seeking a Salesforce Service Cloud Administrator in Edinburgh. This hybrid role allows flexibility while you take charge of optimising Service Cloud processes. Join a dynamic team where your skills will not only be valued but will also make a real impact in driving business success.

Benefits

Dynamic and supportive work environment

Work-life balance flexibility

Qualifications

• Proven background in Salesforce Service Cloud.
• Self-sufficient, able to take initiative and solve problems creatively.
• Excellent communication skills for liaising with teams.

Responsibilities

• Administer and optimise Salesforce Service Cloud for customer service operations.
• Configure workflows and automation tools to meet business needs.
• Provide training and support to users for effective platform utilisation.

Skills

Salesforce Service Cloud

Problem-solving

Communication

Education

Salesforce Administrator Certification

Service Cloud Consultant Certification

Job description

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Salesforce Service Cloud Administrator, edinburgh

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Client:

Resource On Demand Limited

Location:

edinburgh, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

1

Posted:

04.06.2025

Expiry Date:

19.07.2025

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Job Description:

We are recruiting on behalf of our client, who are currently rolling out Salesforce across their organisation. They are seeking a talented Salesforce Administrator with strong expertise in Service Cloud. This hybrid role offering some flexibility to work from home and from their office (South West England), providing the perfect balance for productivity and collaboration.

Why Join Them?

• Work in a dynamic and supportive environment that values innovation and initiative.
• Hybrid working setup for better work-life balance.
• Opportunity to make a real impact by optimising Service Cloud processes and driving business success.

If you’re ready to make a move, apply now! Don’t miss your chance to join a forward-thinking team where your skills will be valued and rewarded.

Key Responsibilities:

• Administer and optimise Salesforce Service Cloud to support customer service operations.
• Configure workflows, validation rules, automation tools, and custom objects to meet business needs.
• Proactively identify system improvements and implement solutions independently.
• Collaborate with stakeholders to gather requirements and deliver tailored configurations.
• Monitor data quality, ensure system accuracy, and manage integrations with third-party tools.
• Provide training and support to users for effective platform utilisation.

What We’re Looking For:

• A self-sufficient individual who can take initiative, solve problems creatively, and think critically under pressure.
• Ability to adapt to challenges and deliver solutions independently while maintaining high standards of accuracy.
• Excellent communication skills to liaise with teams and stakeholders effectively.
• Highly knowledgeable with a proven background working with Salesforce Service Cloud.
• Certified Salesforce Administrator is essential; Service Cloud Consultant certification is a plus.