Salesforce PSS Solution Architect

JR United Kingdom; Hounslow; On-site; GBP 150,000 - 200,000; Full time

Job summary

A leading consulting firm in the UK is seeking a Salesforce PSS Solution Architect for a long-term project in South West London. The ideal candidate will possess significant CRM and Salesforce implementation experience, particularly in public sector and energy/utilities contexts, and will be instrumental in designing solutions that align with enterprise architecture and drive digital transformation for clients.

Qualifications

• 12+ years of CRM experience with a minimum of 3 years in the public sector or Energy & Utilities.
• Experience with Salesforce PSS implementation is mandatory.
• Strong verbal, written, presentation, and interpersonal skills.

Responsibilities

• Lead business process redesign and multi-cloud implementation.
• Design and optimize business processes, integrating across systems.
• Provide domain expertise and co-create Salesforce solutions.

Skills

CRM experience

Salesforce PSS implementation

Problem-solving

Business process optimization

Interpersonal skills

Presentation skills

Job description

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Salesforce PSS Solution Architect, South West London

Client: Empiric

Location: South West London, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views:

2

Posted:

06.06.2025

Expiry Date:

21.07.2025

Job Description:

Rate: Negotiable (Inside IR35)

Duration: 6 months initially and extendable (long-term project)

Responsibilities

• 12+ years CRM experience with a minimum of 3 years in the public sector or Energy & Utilities Services domain
• PSS (Salesforce Public Sector Cloud) implementation experience is mandatory.
• Experience working on PSS cloud and good GDS understanding is preferred.
• CRM/Salesforce solution experience is a plus.
• Proven ability to design and optimize business processes and integrate across systems.
• Detail-oriented with the ability to learn quickly and adapt to new concepts and technologies.
• Strong verbal, written, presentation, and interpersonal skills.
• Ability to collaborate within a team to solve problems.
• Act as a Trusted Digital Transformation Advisor for clients.
• Lead business process redesign, roadmap planning, and multi-cloud implementation touchpoints.
• Assess customer requirements, co-create future visions, and map to Salesforce solutions.
• Contribute to target architecture, phasing, and transition planning.
• Provide domain expertise to define solutions on the Salesforce 360 platform.
• Assist clients in building CRM strategies and roadmaps, leveraging Salesforce technology.
• Work with technical teams to design and configure solutions.
• Review design blueprints and identify potential risks.
• Stay updated with industry trends and Salesforce solutions.

Summary

• The Solution Architect acts as an industry expert on the Salesforce Customer 360 Platform, aligning solutions with enterprise architecture in the public sector and energy/utilities industries.
• Strong industry knowledge and a consultative approach are essential.
• Expertise in business strategy, application architecture, data, integration, security, and cloud computing is required.