Salesforce PSS Solution Architect

ZipRecruiter; London; On-site; GBP 150,000 - 200,000; Full time

Job summary

A leading company is seeking a Salesforce PSS Solution Architect with extensive experience in Salesforce Public Sector Cloud. This role will involve working closely with clients, leading design and implementation efforts, and using a consultative approach to align technical strategies with business goals in the public sector and energy industry.

Qualifications

• 12+ years CRM experience with min. 3 years in public sector or Energy & Utilities service.
• Strong verbal, written, presentation skills.
• Ability to collaborate and solve business/technical problems.

Responsibilities

• Lead design and optimize business processes across systems.
• Serve as Trusted Digital Transformation Advisor.
• Contribute to architecture and roadmaps for Salesforce solutions.

Skills

Business process optimization

Salesforce Customer 360 expertise

Interpersonal skills

Tools

Salesforce

Job description

Job Description

Salesforce PSS Solution Architect - PSS (Salesforce Public Sector Cloud)

Rate: Negotiable (Inside IR35)

Duration: 6 months initially and extendable (long term project)

Responsibilities

• Mandatory experience in PSS (Salesforce Public Sector Cloud) implementation.
• 12+ years of CRM experience with at least 3 years in the public sector or Energy & Utilities Services domain.
• Experience working on PSS cloud and good understanding of GDS is a plus.
• CRM/Salesforce solution experience is advantageous.
• Proven ability to design and optimize business processes and integrate across disparate systems.
• Detail-oriented with the ability to quickly learn new concepts, business models, and technologies.
• Strong verbal, written, presentation, and interpersonal skills.
• Ability to collaborate within a team to solve business and technical problems.
• Serve as a Trusted Digital Transformation Advisor for clients.
• Lead thought leadership in Public Sector/Energy & Utilities Industry; facilitate business process innovation workshops.
• Lead business process redesign, roadmap planning, and identify touchpoints in multi-cloud implementations.
• Assess customer business requirements, co-create future visions, and map solutions to Salesforce.
• Contribute to target architecture, phasing, roadmap, and transition architecture planning.
• Provide domain expertise and guidance on Salesforce 360 platform solutions.
• Assist clients in building their CRM strategy and roadmap, supporting quick wins and strategic goals using Salesforce.
• Work with clients to design and configure solutions based on complex business requirements.
• Collaborate with Technical Architects, project teams, and partners to detail solutions and assess risks.
• Stay updated on industry trends, Salesforce updates, and competitive solutions.

Summary

• The Solution Architect acts as a domain expert on Salesforce Customer 360 Platform, aligning it with enterprise architecture in the public sector and energy & utilities industries.
• Requires broad IT background including business architecture, cloud computing, and software development.
• Structure Salesforce deployment and translate business strategies into technical solutions.
• Strong industry knowledge in the public sector or energy/utilities sectors, with the ability to discuss future trends and challenges.
• Use a consultative approach to understand requirements and develop technical sales strategies and solutions.
• Expertise in areas like business strategy, application architecture, data, integration, security, cloud, and analytics.
• Assist in selecting Salesforce technologies and designing product roadmaps aligned with business strategies.